PureStreamReviews of trypurestream.com

Adding to the red flag train: they claim they can cancel with no hassle if you just reply to the original order confirmation email - I had gone back and forth with “Janessa” 3 or 4 times about cancelling while being offered further and further discounts to try and keep me from cancelling with no update on if the cancellation had been processed for over two weeks. I finally disputed with Affirm since I wanted it cancelled before my first payment was due as I had already bought (significantly cheaper) new fountains. Received ANOTHER email about the “status” and when I responded asking if my order was cancelled I got yet another “if you keep your order we’ll throw in free toys and keep your spot in line” which, I was already supposed to get the “free” toys so if you ordered and still plan on getting it… hopefully you don’t get one pulled over on ya!

I ordered this (too) expensive cat fountain on May 10, was promised shipping June 1, received too many emails clearly written by AI extolling the virtues of this product while I waited for delivery, only to have them notify me on June 7 that due to "quality issues" the shipment would be delayed "a few days" until July _but_ that if I requested a refund, they would process it with no hassles. A few days? Try a month. I have emailed them 4x since then requesting a refund but no response. In the middle of that, they sent another spammy email update about their QC process, but they could not find time to reply to me. I disputed the charge with my bank and was immediately credited by my bank. The weird thing is that I did have correspondence with one of them in May about the PDF book. She resolved that; they were responsive for a PDF but clearly not for an actual physical product. I wish I had heeded all the red flags about this company selling what appears to be cheap knock-off garbage, but if you are reading this, do NOT order.

The item took a month to arrive and arrived broken. Several emails and contact forms later and no one has responded to either refund or replace. Do not recommend.

Ordered and the shipping date continues to get pushed back. No customer service to call. They have not responded to messages.

I ordered a fountain on May 25 for a June 1 shipping date. On June 1 I received an email saying, "still on track to ship June 10." On June 9, I received an email saying, "Still on track for June 30." I wrote to them today and don't expect an answer. I'll be contacting my credit card company.

This is a complete scam. I have paid close to $400 to these people for a shipment that was supposed to be shipped end of May. When I contacted them on the promised date to get an update, someone named Janessa wrote back saying it will be shipped on the 4th of June. Lo and behold, 4th came and went and there was no update. I have been writing to them asking for an update but I am being met with silence. I honestly think it's a very well disguised scam. DO NOT BUY!!!

Has anyone actually received a product from this company? I bought the AquaOne in May 2026 and they sent me about a hundred emails a day including that it is “on track” to ship on 1 June (on 24 May), then there is nothing about shipping until I sent an email to this supposedly founder called Janessa asking when it will be shipped, then they sent another email, no apologies or explanations, just saying it is now “on track” to ship on 30 June, like nothing has happened and one month of delay won’t be noticed by anyone. DO NOT BUY - I’ll get a refund for sure.

On May 17, 2026 I purchased the AquaOne PureStream cat fountain while in the USA since I had someone who was going to care for my cats while I was away. I was told it would ship June 1 but it didn’t. I tracked the order and it only showed that I purchased it May 17 but it hasn’t shipped yet as of June 6. I’m disappointed in this company and in FB for allowing the company to advertise their product. Don’t buy it and don’t expect to get the product shipped when they say it will be shipped. I’ll be contacting my credit card company on Monday if not sooner.