OtterReviews of tryotter.com

4.4588 reviews
Internet & Software

Otter

About Otter

Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: tryotter.com
Website: tryotter.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Otter reviews

588 approved reviews, newest moderated first

TSUKIMI
Apr 2, 2026
Sunny was very kind, patient, flexible, & professional!!
Sunny was very kind and patient. I understand that he is based in a different country with a completely different time zone, yet he remained very flexible and accommodating with our tight daily schedule. Looking forward to working with Venmo.
Response from OtterApr 2, 2026
Hi there, Thank you for your kind feedback! We’re glad Sunny could support you with flexibility and care despite the time zone differences. We look forward to continuing to work with you!
Nigel B.
Mar 29, 2026
My wonderful local Lebanese restaurant…
My wonderful local Lebanese restaurant Ya Sham uses tryotter to process their orders. Without fail it is accurate, the restaurant loves it and unlike some with ridiculously optimistic delivery times and maps this just simply works and works well. Thank you from a restaurant customer in Ealing London
Response from OtterMar 30, 2026
Hey Nigel, Thank you so much for your kind words! We're delighted to hear that your experience with Otter has been consistently smooth and reliable. It’s great to know both you and the team at Ya Sham are enjoying the benefits. We truly appreciate your support! -Alex
Rushan K.
Mar 27, 2026
We were facing an issue with our app so…
We were facing an issue with our app so we reached out to them they solve our problem as soon as they they can their service and response was really good and fast
Response from OtterMar 27, 2026
Hi Rushan, Thank you for your feedback! We’re really glad to hear that your issue was resolved quickly and that you had a positive experience with our team, so it’s great to know we met your expectations. Looking forward to growing your business together, thanks! -Alex
Sophie J.
Mar 27, 2026
Thank you Mian for fixing our app issue…
Thank you Mian for fixing our app issue ! This review is for mian not for otter overall as a company/service.
Response from OtterMar 27, 2026
Hi Sophie Thank you so much for your kind words! We’re glad to hear that Mian was able to resolve your app issue quickly and effectively. Please don't hesitate to contact us if you require further assistance. -Alex
KJ
Mar 25, 2026
The customer service is phenomenal and…
The customer service is phenomenal and very helpful!!!!!
Response from OtterMar 25, 2026
Hi there, Thank you so much for the kind review! We're thrilled to hear that you find our services phenomenal and helpful. This is the level of service we aim to provide! Looking forward to growing your business together, thanks! -Alex
URBAN TRIO KITCHEN L.
Mar 25, 2026
Sunny Tiburon did an amazing job…
Sunny Tiburon did an amazing job explaining me the whole onboarding process, thank you
Response from OtterMar 25, 2026
Hi, We appreciate the 5-star review! We're happy to know that Sunny made the onboarding process amazing for you and that he was able to explain everything. We'll pass along your kind words to him! -Alex
Gon' V.
Mar 19, 2026
A Heartfelt Thank You for Outstanding Onboarding Support
I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference. I also appreciate you taking the time to listen to my story about Dr. Sebi and his wife, who found my copany and became a loyal customer. Dr. Sebi inspired me to start Gon’ Vegan in the first place. That meant a lot and showed your genuine kindness. Thank you again for your support!
Response from OtterMar 19, 2026
Hi there, Thank you so much for your kind words; it really means a lot. We’re so glad Leverex made your onboarding experience smooth and welcoming, and we’ll be sure to share your feedback with him. Looking forward to growing your business together, thanks! -Alex
D S.
Mar 19, 2026
Customer Service Experience
Rating is for the customer service/experience received today by Jonah. 5 stars for this particular experience only, but not 5 stars for Otter as there are still some unresolved issues.
Response from OtterMar 19, 2026
Hi, Thank you for your feedback! We're happy to hear Jonah provided a great experience. We also appreciate your honesty regarding the remaining issues and are committed to getting those resolved. -Alex

OtterReviews of tryotter.com

About Otter

About these reviews

More in Internet & Software

ICDSoft

Globlinker

Fixrunner

Koalendar

OtterReviews of tryotter.com

Otter reviews

Sunny was very kind, patient, flexible, & professional!!

My wonderful local Lebanese restaurant…

We were facing an issue with our app so…

Thank you Mian for fixing our app issue…

The customer service is phenomenal and…

Sunny Tiburon did an amazing job…

A Heartfelt Thank You for Outstanding Onboarding Support

Customer Service Experience

About Otter

About these reviews

More in Internet & Software

ICDSoft

Globlinker

Fixrunner

Koalendar

Otter reviews

Sunny was very kind, patient, flexible, & professional!!

My wonderful local Lebanese restaurant…

We were facing an issue with our app so…

Thank you Mian for fixing our app issue…

The customer service is phenomenal and…

Sunny Tiburon did an amazing job…

A Heartfelt Thank You for Outstanding Onboarding Support

Customer Service Experience