OtterReviews of tryotter.com

Recommended!!

Took us three months to get anywhere, I had bought a Tablet and printer already paid three months already and yet my service wasn't even working except I have been told numerous times that it is. Which confused me because it clearly wasn't. Just before Christmas our Justeat integration should've been done, and I was assured that it was by two "specialist". Then a third who confirmed that it wasn't done, and the team that did JE was off till new years. and now its "working", except we've been connected to the wrong restaurant. We have the same name, we operate in the county, but our just eat pages are very different. I've raised this case with them and which in numerous email I have been told to contact Justeat directly to change the address. Which left me flabbergasted. I am certain the whole support team share a single brain cell which tells them to blame it on others. I tried to tell them that it is not ours, and have contacted Justeat themselves who have said that the orders coming through are not ours but for another store. I even provided screenshots, and emails from Justeat who literally word for word said this is the wrong store. Nope apparently not, just need an address change apparently says the "specialist" They proceed to send me picture of the incorrect store an URL. Which I said was not ours, and provide my screenshots and URL. You would never guess their reply. Avoid this company at all cost unless you want to sit here like me and write this review. Unfortunately no other company that I know offer this service at a low cost but at least I know why its low cost. Especially when you have support team who have no bloody clue what day it is, let along what they are suppose to do. AVOID AVOID AVOID UPDATE 12/03/2025 . I get a call from them and they blamed justeat for it quote - "Upon investigation, we found that it was caused by a mistake on JustEat's side, where both stores were linked to the same Otter integration ID" like what? I spoke to Justeat about this and they have no clue what I was on about and said it isn't their problem. Which I agree. and then finally I get the email saying its working now as they for some reason finally decided to reset everything. Which frankly I don't understand why they didn't do that in the first place. Anyways, I go in an upload my menu, and there is an error message. I thought no worries, this should be fine. Oh no I was wrong. Back to support and they can't figure about why my menu isn't publishing. I send them the login, and then I find out that the support is trying to login on the WRONG just eat site. So I have paid every month since October 2024, and I have not received an order that belongs to my store. A bit of scam at this point.

Tine was very helpfull, all my issues were address with information that helped me undertand better and look for proper solutions.

Celine is very knowledgeable.

very bad service. charge me 11 month with out any service provided. request them for call back thousand time, even mention the time i am available. they call in different time. called just once and missed it they did not even call back, there is no phone number even that we can call them back. asked them to cancel service from chat, send them email still they are charging. Increase their service fee with out any notification. do not use this service. they are scammer.

Marlon Rodriguez was really helpful in the process, providing assistance and asolution to my problem.

I just wanted to say that Lendly helped a great deal in what I needed and quite quickly too. I appreciated that Lendly understood my issue and I got my issue resolved quickly. Thank you and Happy Holidays!!

Antonio was a great help to set up our device and printer, very polite and knowledgeable person. Great tech to assist.