OtterReviews of tryotter.com

Donnie was great. No one before him was able or work promptly to fix the connection issues.

Their representative (Mackey) helped with onboarding for Venmo and was clear in giving general information and walking through introductory steps

Jan was very helpful and patient with me. I was in a bind and they helped me get back online with otter and start receiving orders again

So very helpful in understanding a purchase to my credit card I could not identify ...

We used Otter for just under a year. We were a single BBQ store with both a takeout business and catering business (large trays of food ordered in advance). We were attracted to Otter’s integration with all the delivery services and the separate catering online store front. At lower price point than some of the alternatives we thought it was a good fit for our small business. What we didn’t anticipate is it would take us nearly 6 months to acting get set-up. Simple things like the ability to of a customer to be able to schedule a delivery (during normal operating hours) during a time when our store was closed had to be something that had to designed. This took weeks to resolve and we lost business. Its still mind-boggling it wasn’t a feature already embedded in their system. Once we got set-up, it was regular little annoyances and hiccups but we didn’t have the stomach to actually change again given how hard the initial original implementation was. I guess that is their barrier to entry. Another example of challenges they make their system compatible with just two printers so you’ll be stuck buying them or renting them. We unfortunately closed our restaurant this weekend. The icing on the cake was Otter initially refused to even consider giving us the 10 days of service refunded back to us that we paid. There are more affordable options out there to consider (door dash online ordering is good alternative). Update: Otter refunded my canceled unused subscription. Thank you.

Thank you Macky for the help.

Customer service is extremely helpful! Mathew was a amazing, helped out and troubleshooted issues, and helped assist with tedious tasks such as adding our employee accounts. Really made this transition seamless!

We used Otter for order integration and consolidation for orders from Google, DoorDash, UberEats, and Grubhub. It did a fantastic job! We were able to get rid of the tablets and have everything seamlessly go through our POS. It's nice because you can also notify drivers when an order is ready. I would recommend Otter for order integration to anyone. The Otter POS system doesn't seem very useful to full service or dine-in restaurants. However, if you have a pay-at-counter service restaurant, I believe the Otter POS would be beneficial to your restaurant.