OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Daniel M.
Super easy to set up.
Response from OtterDec 8, 2025
Hi Daniel, Thank you so much for your review! We’re thrilled to hear that you found everything super easy to set up. If you ever need any assistance or have questions down the road, we’re here to help! Looking forward to growing your business together, thanks! -Alex
Roger
Easiest onboarding with otter, Thanks to Macky to make our life with this process which i thought it was going to be difficult to understand, but she was able cover it all!
Response from OtterDec 5, 2025
Hey Roger, Thank you so much for your kind review! We're delighted to hear that your onboarding went smoothly. Macky will be so happy to know she helped make the process clear and stress-free for you. Looking forward to growing your business together, thanks! -Alex
SY Z.
Claire from Escalations Team is awesome ! Professional, efficient, and helpful !! Thank you Claire for your help !!!
Response from OtterDec 5, 2025
Hi there, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Claire from our Escalations Team was able to support you with professionalism, efficiency, and care. We’ll be sure to shout her out! -Alex
Paninik
patient and easy to work with
Response from OtterDec 4, 2025
Hi there, Thank you so much for the kind words! We’re really glad to hear you found our team patient and easy to work with. Looking forward to growing your business together, thanks! -Alex
Faraz V.
Thank You Macky Soriano for helping us get all onboarded. You were super thorough and made the process super simple
Response from OtterDec 3, 2025
Hi Faraz, Thank you so much for your wonderful review! We’re glad to hear that Macky made your onboarding experience smooth and simple. She is indeed thorough! Your feedback will certainly be shared with her. Looking forward to growing your business together, thanks! -Alex
Brittany K.
Helpful process! Macky answered all of my questions and had us set up quickly. It was a bit of a long process (before working with Macky) figuring out exactly how we'd set up Otter with our other devices, but we figured it out.
Response from OtterDec 2, 2025
Hi Brittany, Thank you for sharing your experience! We’re glad Macky was able to answer all your questions and help you get set up quickly. It’s great to hear that everything came together smoothly in the end. Looking forward to growing your business together, thanks! -Alex
Socialdice U.
Quick and helpful with my issue
Response from OtterNov 27, 2025
Hi, Thank you for sharing your experience with us! We’re glad to hear that our team was able to assist you quickly and helpfully with your issue. If there’s anything else you need or any way we can further support you, don't hesitate to reach out! -Alex
BGK Raku S.
Macky was great and made the setup process super easy.
Response from OtterNov 26, 2025
Hi, We appreciate the feedback! Macky was indeed great. We're glad that she was able to make the process super easy for you. Looking forward to growing your business together, thanks! -Alex
