OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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shai S.
Peter was great , responsive , nice and answered all my questions , very knowledgeable and professional .
Response from OtterJan 30, 2026
Hi Shai, Thank you so much for your kind words! We’re thrilled to hear that Peter was able to provide knowledgeable, professional, and responsive support. We’ll be sure to pass along your compliment. Looking forward to growing your business together, thanks! -Alex
Lindsey
Easy - very nice!
Response from OtterJan 30, 2026
Hi Lindsey, Thank you for your feedback! We’re glad to hear you found everything easy and enjoyable. We appreciate you taking the time to share your experience, and we're looking forward to growing your business together! -Alex
Levan B.
My experience was great, super insightful and educational. Celine was great walking throw with payment methods. Dining options, and some marketing tools and restaurant disruptions. Thank you so much Celine
Response from OtterJan 30, 2026
Hi Levan, Thank you for the great feedback! We’re so glad you found the experience insightful. Celine will be thrilled to hear that her guidance on payments, dining options, and marketing tools was helpful. We really appreciate you taking the time to share! -Alex
Cenaida R.
Good communication, easy set up.
Response from OtterJan 28, 2026
Hi Cenaida, Thank you for the great feedback! We’re glad to hear the setup was easy and that communication met your expectations. We appreciate you taking the time to share your experience. -Alex
Taha A.
I had a bunch of issues and mix ups because initially the guys I was working with onboarding all 4 of my stores and once and a bunch of things got mixed up. Celine was able to address each issue and resolve everything. She did great at keeping me updated along the entire process.
Response from OtterJan 28, 2026
Hi Taha, Thank you so much for sharing your experience! We’re glad to hear that Celine was able to resolve the issues and keep you updated throughout the process. We appreciate your patience and are thrilled that everything was sorted out to your satisfaction, we'll pass along your words to her! -Alex
Lauries C.
The call was informative and short and sweet!
Response from OtterJan 27, 2026
Hi, Thank you for your feedback! We’re glad the call was informative, short, and sweet. The team will be thrilled to hear your kind words! Looking forward to growing your business together, thanks! -Alex
sandra M.
The agent was extremely knowledgeable and very patient. I don't know a lot about computers but she guided me through everything.
Response from OtterJan 27, 2026
Hi Sandra, Thank you for sharing your experience! We’re glad to hear that Macky was able to provide clear guidance and support, even if computers aren’t your thing Looking forward to growing your business together, thanks! -Alex
Noor M.
Very kind and understanding
Response from OtterJan 27, 2026
Hey Noor, We appreciate the review, and we're thrilled to hear that you find our team kind and understanding. We'll definitely pass your words to them. Looking forward to growing your business together, thanks! -Alex
