Nicholas
Non existent customer support
Ive been with Minded for several months now. I ran out of my medications & had an appointment scheduled at 7am. The provider never joined the zoom meeting, and nobody from Minded contacted me about it. I've sent them several emails, a text, and called them half a dozen times and they have not replied at all. They do not answer the phone when you call. It's been over a day! I am not supposed to stop taking my medications abruptly like this, it causes bad side effects. I can't even schedule an appointment on the website as it just tells me to email them which I have several times. Horrible, non existent customer service!
Response from MindedJun 6, 2022
Hi there—thank you for taking the time to leave a review. We apologize for the delay as our support team responds to a higher than normal volume of outreach following the holiday weekend, please know your messages are of the highest priority to us and that we will get to them as quickly as we can. I have let them know that you’ve reached out to us here and they will be following up shortly.