EdenReviews of tryeden.com

Response from EdenMay 2, 2025

Hi Cathy, Thank you for reaching out, and I’m really sorry to hear about your experience so far. We understand how frustrating delays can be—especially when you've already made a payment and are depending on your treatment to stay on track. I’d love the opportunity to look into what’s causing the delay and make it right. Please reach out to us directly at [email protected], and we’ll prioritize your case to ensure you get the support and medication you need. We truly value your trust and would like the chance to turn this experience around for you. Susie

Response from EdenMay 6, 2025

Hi Sandra, Thank you so much for your kind words and for sharing your honest thoughts. We’re truly grateful to be a part of your health journey, and you’re absolutely right — we should be checking in more proactively to see how you're doing, how the medication is working for you, and if you need any support along the way. Your experience matters to us, and we want to do better. I’ll make sure your feedback is shared with the team, and if there’s anything we can do for you now — whether it's answering questions, helping with side effects, or just checking in — please don’t hesitate to reach out. We’re here for you. Susie

Response from EdenMay 1, 2025

Hi! I'm truly sorry to hear about your experience and the frustration it caused. This is not the experience we want for any of our members, and I appreciate you taking the time to share your concerns. We take your feedback seriously and want to make things right. If you were charged in error or your prescription was not restarted properly, I’d love the opportunity to personally look into this and help resolve it. Please reach out to us directly with your account details so we can investigate and support you promptly. Your care matters to us, and we’re committed to improving where we fell short. Susie