EdenReviews of tryeden.com

Response from EdenJun 9, 2025

Hi Karel, We’re truly sorry to hear about your experience and completely understand your frustration — especially regarding medication safety and communication. You’re right to expect better, and we take your concerns seriously. We never want our members to feel unheard or unsupported. If you're open to it, we’d appreciate the chance to look into this further and make things right. Please reach out to us at [email protected] so we can personally review your case and do what we can to help. Thank you for taking the time to share your feedback — it helps us improve. Susie

Response from EdenJun 9, 2025

Hi Tammy, We’re really sorry to hear that your experience has been disappointing so far. We understand how frustrating it can be to not see the progress you were hoping for — especially after committing time and trust to the process. Medication adjustments should always be reviewed by a provider, but we absolutely want you to feel supported and heard along the way. If you’re open to it, we’d be happy to take another look at your treatment plan or discuss other options that may be a better fit for you. Please feel free to reach out to us directly at [email protected]. Thank you for your honest feedback. We’re here to help if you decide to give us another chance. Warmly, Susie

Response from EdenJun 9, 2025

Hi Candy, We're so sorry to hear that this has been your experience. We completely understand how upsetting it is to deal with delays and refund issues, especially when you're not receiving the service you expected. This is not the standard we aim for, and we’d like to make it right. Please reach out to us directly at [email protected] so we can review your situation and work toward a resolution. Your feedback is incredibly important, and we truly appreciate you taking the time to share it. Warmly, Susie

Response from EdenJun 9, 2025

Hi Josh! Thank you for sharing your experience. We’re sorry to hear that the treatment plan has not been as effective or responsive as you had hoped. Your concerns are completely valid — especially when it comes to wanting more timely progress and direct communication with your provider. We never want our members to feel dismissed or stuck. If you’re open to it, we’d love the chance to review your case more closely and see how we can better support you. Please feel free to reach out to us directly at [email protected] so we can take a closer look. We appreciate your feedback and the opportunity to do better. Susie

Response from EdenJun 9, 2025

Hi Kim, Thank you for taking the time to share your experience. We’re truly sorry for the delay and the frustration it caused — waiting days for a consult after being told 24 hours is not the experience we aim to provide. We completely understand your decision to move forward elsewhere, and we appreciate you giving us a chance in the first place. That said, we’re so glad to hear that Lupe was able to step in with kindness and care. We’ll make sure she hears your kind words — it means a lot when someone goes above and beyond, even on their day off. We’re always working to improve, and feedback like yours helps us do that. Wishing you the very best on your journey. Susie

Response from EdenJun 9, 2025

Hi Fiona, Thank you for your honest feedback. We’re sorry to hear that the program has been confusing — and you’re not alone. Understanding how to navigate orders and medication timelines should be simple and clear, and we know we have room to improve there. If you still need help, we’d love the chance to walk you through the process and make sure everything is clear moving forward. Please reach out to us directly at [email protected] and we’ll be happy to assist you one-on-one. We appreciate you being with us and are here to help however we can. Susie