EdenReviews of tryeden.com

I started Eden four months ago and I’ve lost 15 pounds! It has been such a struggle to lose weight but now I look and feel great. I can’t weight to get to my goal weight.

Once you find the right person to communicate with, the service is fairly streamlined. The employees themselves are very nice and professional.

I’m a new member with Eden and have been very pleased with the entire process so far. Everything from getting started to receiving my prescription has been smooth and well organized. Their customer service has been excellent—especially when I needed my next shipment a bit early due to an upcoming vacation. Samantha responded quickly and was incredibly accommodating. It’s been a great experience overall, and I really appreciate how easy they’ve made everything.

I started with Eden about three months ago and already reached my goal - lost 22 pounds! I'm going to keep going. I feel so much better about myself. My family and friends have noticed the weight drop and the change in my attitude and energy.

Deondra helped me with the issue I had. She was prompt to help me get my problem fixed and was happy to assist with any other issue I was facing. Great job Eden! Deondra was a pleasure to work with!

Awful “customer service” Not having an app is ridiculous The patient portal is a joke Cancelled membership

Great ! Quick and clear information from NickQ

Very unhappy experience with Eden. Used Eden about a year ago with zero issues. Last year, my medication was sent 2-day air, packed in ice. I restarted this year and chose Eden based on previous experience. This time, my shipment was sent UPS-regular ground truck delivery (not expedited) and took 5 days to arrive. I would like to note I live in Texas, it's summer, and my medicine traveled from Florida on hot UPS trucks. Eden's website states in multiple places "Free Expedited Shipping." It further states Eden ships overnight or 2 day delivery. Worried about the stability and safety of my medicine, I looked on the Eden website and it states medication should remain stable as long as it's within 4 days without refrigeration (not in the back of a hot UPS truck). I contacted customer service to let them know my medication took 5 days (arrived very hot) and I was worried about it's stability and safety- based on the fact it was over the length of time Eden says it's safe on their website. Customer service refused to do anything. I asked for either a refund, or a new shipment, sent expedited. They again refused to do anything. I will not be purchasing from Eden again as I feel they have poor customer service and do not take customer's safety or concerns seriously. I also am upset that if you advertise "Free Expedited Service" multiple times on your website- you should deliver that, as that's part of the reason I paid more to use Eden vs. another company.