EdenReviews of tryeden.com

Response from EdenJul 28, 2025

Hi Debby, I'm really sorry for the confusion and frustration you've experienced. I understand how upsetting it must feel to sign up expecting tirzepatide, only to be placed on semaglutide and later told that the compounded version isn't available. You should have received clear and accurate information from the start, and I apologize that this was not the case. I’d like to take a closer look at your account and see what we can do to help clarify your options and make this right. Please feel free to email me directly at [email protected] so I can personally follow up with a resolution. Thank you for your patience and for sharing your experience so we can improve. Warmly, Susie

Response from EdenJul 28, 2025

Hi Josh, I'm really sorry you're having such a hard time getting your order canceled. That should be a simple request, and I completely understand your frustration. Please email me directly at [email protected] with your full name and the email tied to your account. I will personally make sure your order is canceled and follow up with confirmation so you’re not left waiting any longer. Thank you for your patience and for giving me the chance to help make this right. Warmly, Susie

Response from EdenJul 28, 2025

Hi!! I'm so sorry you've been left without answers for over a month. That’s absolutely not okay, especially when it involves your medication and health. You should have received timely support, and I truly apologize for the silence and lack of follow-up. I want to personally look into your account, find out what went wrong, and help get this resolved as quickly as possible—whether that means renewing your prescription, restarting shipments, or anything else you need. Please feel free to email me directly at [email protected] so I can make this a priority and follow through for you. Thank you for your patience and for giving me the chance to help. Warmly, Susie

Response from EdenJul 28, 2025

Hi Sean, I'm so sorry for the experience you've had. I completely understand how upsetting it is to pay for something, have it get stuck in the system, and then not be able to get the help you need. This isn’t the level of care or communication you should expect from us, and I truly apologize. I want to personally make this right. I’ll review your account, check the status of your order and payment, and work with our team to get you a clear resolution—whether that means getting your order out immediately or issuing a refund. Please feel free to email me directly at [email protected] so I can prioritize your case and make sure you’re not left waiting any longer. Thank you again for your patience and for giving us the chance to fix this. Warmly, Susie