EdenReviews of tryeden.com

Response from EdenJul 28, 2025

Hi Lisa, I replied to you. Happy to jump on a call. Susie

Response from EdenJul 28, 2025

Hi Emily, I'm so sorry for all the frustration and back and forth you’ve been through. You’ve done everything right—paid, submitted the required lab test, followed up multiple times—and you’re still waiting without clear answers. That’s completely unacceptable and I understand why you're feeling so upset. I want to personally step in and take care of this. I’ll review your account, check the status of your lab results, and get clarity on your refill. You should not be stuck in the middle between different teams, and you definitely shouldn’t have to chase down answers. Please feel free to email me directly at [email protected] so I can make this my top priority and keep you updated every step of the way. Thank you again for your patience and for giving us the chance to fix this. Warmly, Susie

Response from EdenAug 5, 2025

Hi there, Thank you so much for taking the time to share your experience—and I’m truly sorry to hear about the recent frustrations you’ve encountered. As someone who’s been with us since October, you deserve consistency, clear communication, and care you can count on. I can only imagine how confusing and upsetting it’s been to deal with late shipments, unexpected charges, and radio silence when all you're trying to do is get answers. Please know this is absolutely not the experience we want for any of our members, especially our long-time ones like you. Your concerns about duplicate orders, expiration dates, and transparency are completely valid—and we want to make things right. For immediate and personalized help, I encourage you to reach out directly to Susie at [email protected]. She’s kind, thorough, and will ensure your case is prioritized and fully addressed. Thank you again for your patience, and for bringing this to our attention. We truly want to turn this experience around for you. Warmly, Kelley

Response from EdenJul 28, 2025

Hi Alex, I'm truly sorry for the experience you’ve had. Waiting three weeks with no resolution, getting different answers from different channels, and being unable to cancel or receive your order is incredibly frustrating—and it’s not the kind of service you deserve. I want to personally take care of this for you. I’ll review your account, figure out what went wrong, and make sure you either receive your order or get the cancellation and refund you’re asking for. Please feel free to reach out to me directly at [email protected] so I can make this a priority and ensure you’re not left waiting any longer. Thank you again for your patience and for giving us the chance to make things right. Warmly, Susie

Response from EdenAug 5, 2025

Hi there, Thank you so much for taking the time to share your experience—we’re truly sorry to hear what you’ve been through. Waiting weeks for a replacement, especially after receiving a broken bottle, is incredibly frustrating, and we completely understand how disappointing the lack of communication has been. Please know this is absolutely not the level of care or responsiveness we aim to provide. You deserve timely updates, dependable support, and to feel confident that your health is our priority. We’d love the opportunity to make this right. For direct and personalized support, please reach out to Susie at [email protected]—she will personally prioritize your case and ensure it receives the attention it deserves. We’re so sorry for the inconvenience and the stress this has caused. Thank you again for your patience and for giving us a chance to improve your experience. Warmly, Kelley

Response from EdenJul 22, 2025

Hi Kevin, We’re truly sorry to hear about your recent experience and completely understand your frustration with the delays and lack of communication. This is not the standard of care we aim to provide at Eden. We’ve recently resolved a fulfillment bug that impacted several patient orders with one of our pharmacy partners, which may have affected your shipments. While this issue has been corrected, we know that doesn’t undo the inconvenience you’ve experienced, and for that, we sincerely apologize. To ensure we get this resolved quickly and personally, please email us directly at [email protected]. Susie is our Escalations and Triage Lead and will make sure your case is prioritized and followed through. Thank you for your patience. We appreciate the opportunity to make things right. Best, Susie