EdenReviews of tryeden.com

Response from EdenAug 7, 2025

Hi Hubert, Thank you so much for your feedback. I’m really glad to hear you felt supported and that your questions were answered — that means a lot to us. That said, I completely understand your frustration with the delay. You're absolutely right to expect a faster turnaround, especially when a 3-day delivery was advertised. Three weeks is far too long, and I'm truly sorry we didn't meet expectations here. We’re actively working on improving processing times and delivery accuracy so that experiences like yours become the exception, not the norm. If there's anything I can do to help now or if you have any lingering concerns, feel free to reach out to me directly at [email protected]. Thank you again for your honesty and patience. Warmly, Susie

Response from EdenJul 28, 2025

Hi Barb, I'm really sorry you’ve had trouble getting support. That should never happen, and I completely understand how frustrating it is to feel like no one is there to help. I want to personally step in and assist you. Please email me directly at [email protected] with your account details, and I will make sure your concerns are addressed and followed through. Thank you for giving me the chance to help make this right. Warmly, Susie

Response from EdenAug 6, 2025

Hi there, Thank you so much for sharing your feedback. I’m truly sorry to hear about the frustration you've experienced—especially after what started as a smooth and positive first dose. You deserve clarity, consistency, and a platform that works reliably every step of the way. We completely understand how confusing and disappointing it is to deal with a glitchy portal and unclear pricing. That’s not the experience we want for any of our members, and I sincerely apologize for the confusion and inconvenience this has caused. We’d love the opportunity to look into your account and help sort everything out. Please feel free to reach out directly to Susie at [email protected]—she’ll personally prioritize your case and ensure you get the support and transparency you deserve. Thank you again for bringing this to our attention—we’re grateful for the chance to make things right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience. I’m really sorry to hear that while your first order went smoothly, things have become slower and more frustrating since then. That shift can be incredibly disappointing—especially when you've started off feeling confident and supported. We understand how important consistency and timely communication are when it comes to your care, and I’m truly sorry we haven’t met that expectation recently. We’d love the opportunity to turn this around for you. If you’re open to it, please reach out directly to Susie at [email protected]. She’ll personally look into your case and make sure it’s given the attention and care it deserves. Thank you again for your feedback, and for giving us a chance to make things right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience—and I’m truly sorry for the confusion, frustration, and lack of communication you've faced. I completely understand how concerning it is to see multiple charges and plan types reflected on your dashboard without a clear explanation, especially when you’ve made multiple efforts to get in touch. You should never have to wait weeks for a response, sit on hold for extended periods, or feel unsure about what you're being charged for. Clear, timely support is the bare minimum, and I sincerely apologize that you haven’t received that from us. I also understand your decision to move forward with your provider for care—it’s important that you feel confident and supported in your health journey. That said, you absolutely deserve clarity around your billing and a fair resolution regarding any unused medications or unshipped prescriptions. To ensure this is handled with the care and urgency it deserves, I encourage you to reach out directly to Susie at [email protected]. She will personally review your account, help clarify any discrepancies, and assist with processing a refund for any unused portion of your subscription. We’re genuinely sorry for the stress this has caused and appreciate the opportunity to make things right. Warmly, Kelley

Response from EdenAug 5, 2025

Hi there, Thank you so much for sharing your experience—we’re genuinely sorry for the frustration and stress this has caused you. We completely understand how upsetting it is to be left without updates, especially when you’ve done everything right and are relying on your medication to arrive on time. You deserve clear communication, timely care, and a team that supports you every step of the way. We’re incredibly sorry for the lack of follow-through and how this has left you feeling ghosted—that’s never the experience we want for any of our members. Your concerns are valid, and your health is far too important to be left hanging like this. To make sure this gets the attention it truly deserves, we’d love for you to reach out directly to Susie at [email protected]. She’s amazing and will personally prioritize your case and make sure you’re taken care of as quickly as possible. Thank you again for your patience, and for giving us the chance to make things right. We’re here for you, and we really do want to help. Warmly, Kelley