EdenReviews of tryeden.com

Highly unresponsive and hard to get in touch with anyone. I have been trying to get my medication for two months and now have to start from square one

They don’t respond. They take your money and refuse to provide any level of customer assistance or support

It took several weeks to receive my first order. I did receive it with directions on how to use it. And so far everything is good!

Customer service is excellent, portal gives so much info. I've lost 7lbs so far on my 3rd shot!

Failed to send shipment. Canceled my subscription. Had to renew with credits. No update on when I will get actual product that’s already 2 weeks behind

I had a great first month and then it all went downhill. My initial order of semaglutide came quickly and I saw great results. I was excited for my second month and continued positive results. Well. It never came. I paid in full for 6 months and am stuck trying to get a refund for something I haven't received. $1,376 is not cheap. I am beyond frustrated and irritated at their lack of customer service. Hold times are well over an hour and counting. I spent almost 2 hours on hold today just to be disconnected. I have sent multiple emails and messages without any follow up. I originally didn't even want a refund - I just wanted to know the new estimate for my order! I would have been happy with a real working tracking number. But now my trust has been broken and I will not risk my money again with this company. Edit: It is now August 23rd. I am still dealing with them trying to get a prorated refund. I finally got a generic customer service BS "we are looking into your order email 5 days after my BBB complaint and payment dispute" Absolutely horrendous trying to get my money back. They also are trying to claim I never reached out before disputing the payment and want me to remove the dispute. Absolutely not! Letting my payment carrier deal with it now.

Terrible service. I received my initial shipment with no issues, but the second shipment never came, and Eden has been incompetent at fixing things despite my numerous efforts. After over a month of waiting, I finally received a second shipment today -- WRONG DOSE, even though I clarified the correct dose with Eden Support on at least two occasions. I'm on the phone now, holding ... though I don't have much hope Eden can or will fix anything. Their ongoing incompetence is INFURIATING.

I will go into as much detail as possible here and go over each of the different experiences I had with Eden. Customer service - customer service was ok. They were prompt in answering, but any time I had an issue, each reply that I got back was from a different agent so I felt as thought I had to explain the issues over and over and over again, then they would continue telling me the same answer when I had already discussed it previously with someone else. This was VERY frustrating at times and sometimes delayed the medication - only once or twice though! Medication - the medication worked!! And honestly, this was the most important part to me. You will have a surplus of medication in the first couple of months which was very confusing, and customer service could never answer why I had a surplus. I believe it’s because the pharmacy cannot package the solution in smaller bottles, even though you will be prescribed a very small amount in the first 2 months. Use your meds as DIRECTED. The dosing makes sense because the small doses keep you from being sick. I did in fact end up losing 30 pounds in 6 months. I was never sick because I followed the directions. Prescribing - the prescribing was never right. The vial was always different than what the online portal said. The portal is IMPOSSIBLE to understand sometimes. The whole website is confusing. If you’re confused, go by what the doctor prescribed, start a chat with your doctor if needed. Sometimes, the vials are wrong & you will need to have a chat with customer service about it & they might need to send you a whole extra bottle to compensate for that. That’s just my experience, anyways! Shipping - after all the hoopla of “doctor has approved medication” and “doctor has prescribed” and “doctor sent to pharmacy” and “pharmacy received” then “pharmacy worked on medication” and “pharmacy still working on medication” and all the other prompts, once the medication has shipped, my meds always came within 2-4 days in a cooling container. Pretty quick! Price - price is good for how you feel!! It was worth it to me to do the 6 month subscription. Overall, there were a few things that bothered me but the medication did exactly what I wanted it to do and it really works. I have been on mounjaro before and it feels the same to me MINUS the bad parts. It feels like a much healthier way to go about it. Do not get discouraged for the first month and a half, because you won’t see much of a change or feel much… the 2nd and 3rd month will come and you will see the difference!!!! Highly recommend!