EdenReviews of tryeden.com

Response from EdenJul 27, 2025

Hi! I'm really sorry for the experience you've had so far. I can completely understand how upsetting and stressful this has been, especially after paying upfront and still facing delays and complications. This is not how we want anyone to feel, and I’d like the chance to make it right. I’ll personally review your account, look into the delay with your prescription, and see what options we have for resolving the billing issue. You deserve clear answers and a smoother process. Thank you for sharing your honest feedback. I know we have some work to do here, and I appreciate the opportunity to help fix it. Warmly, Susie

Response from EdenJul 27, 2025

Hi! I'm so sorry for the experience you've had. I can completely understand how frustrating and disappointing this has been, especially after everything seemed to be going smoothly at first. You should never have to chase down your refills or wait weeks for a response. That is not the kind of care we want anyone to receive. I want to personally step in and help make this right. I’ll review your account, look into the semaglutide and NAD orders, and make sure we either get everything back on track or help you cancel and process any necessary refunds. Please feel free to email me directly at [email protected] if that’s easier. I will make this my priority and follow up with you personally. Thank you for your patience and for giving us the opportunity to fix this. Warmly, Susie

Response from EdenJul 27, 2025

Hi Yesenia, I'm really sorry you've been left waiting and feeling ignored. I understand how frustrating it is to spend that much money and still not receive your medication after a month. That should never happen, and I truly apologize. I want to help make this right. I’ll personally review your order and see what’s causing the delay. If your medication still hasn’t shipped, I’ll work with our team to either get it out immediately or process a refund if that’s what you prefer. You can also reach me directly at [email protected]. I want to make sure you’re not left in the dark any longer. Thank you for your patience and for giving me the chance to fix this. Warmly, Susie

Response from EdenJul 27, 2025

Hi LD, I'm really sorry you've been left waiting and feeling ignored. I understand how frustrating it is to spend that much money and still not receive your medication after a month. That should never happen, and I truly apologize. I want to help make this right. I’ll personally review your order and see what’s causing the delay. If your medication still hasn’t shipped, I’ll work with our team to either get it out immediately or process a refund if that’s what you prefer. You can also reach me directly at [email protected]. I want to make sure you’re not left in the dark any longer. Thank you for your patience and for giving me the chance to fix this. Warmly, Susie

Response from EdenJul 27, 2025

Hi Beau, I'm really sorry for the experience you've had. Waiting on hold, getting disconnected, and not hearing back after multiple messages is incredibly frustrating—and it’s not the kind of support anyone should receive, especially from a healthcare provider. I completely understand why you feel the way you do, and I want to make this right. I’ll personally look into your account and follow up on the charges and communication issues. You can also email me directly at [email protected] so I can prioritize this and keep you updated every step of the way. Thank you for sharing your feedback. You deserve better, and I’m here to help make that happen. Warmly, Susie