EdenReviews of tryeden.com

The support team doesn’t need their job if they are not going to respond to inquiries more than 3 days old NOR pick the phone up. This is quite insane

This is GREAT

I am very dissatisfied. On 4 – 06–25. I ordered six months of your weight loss meds and paid $1376. Received the first shipment but no others. I have emailed and called numerous times with no response two times. I stayed on the phone for over an hour, one time the phone just cut out the other time it continued just to ring. I also left numerous emails, finally receiving this response. I need to receive a refund or if you will continue sending me the medicine I need to change my address to 225 Broadway. Unit 525, Seattle, WA 98122. Please respond and let me know what your plan is. My order number was 267140. Thank you, Sandra Jones!

While the Eden reps I've spoken to have been friendly, I'm sad to report that I've repeatedly received conflicting and unhelpful advice--not to mention the fact that it usually takes over 72 hours to receive any kind of response at all on the portal, or 40 minutes on hold to speak with someone. A recent example is regarding my introduction call, which was scheduled a few weeks ago for 6:45 AM. No one called me. When I asked in the portal what had happened, I was told I was supposed to have accessed the call through the portal, though this had not been communicated to me (instead, the call confirmation listed the location as my cell phone number--prompting me to believe I would be called). When I spoke to a rep about it, I was told I could reschedule the call in my portal, but when I asked where in the portal I could do that, the rep had no answer. Finally, I was able to reschedule the call using the original email (not the portal, as I had been instructed, as there was no place in any area of the site to do so)--and then when that call came, I DID receive a telephone call. So it's unclear to me if the first call was simply never placed to me, or if I was indeed supposed to have joined a video chat in my portal. If the former, why was I told it was my fault for missing the video chat? And if the latter, why was it a telephone call this time instead of a video chat? This is not the only time I've received conflicting information; I also heard two different responses to whether the medication needed to be refrigerated after opening (one said yes, the other said no), and I was also told by a rep on the phone that the shipment date for my next dose had been moved, but when I called back about another matter, I was told that it hadn't been. Everyone I've spoken to has relayed that there has been a "high volume of calls" the past few weeks, hence the delay in response time, but I'm still uncertain as to why I'm getting conflicting information. While the reps are generally friendly, this inconsistency does not give me confidence regarding either the product or the company's concern for their customers.

I have had a great experience for my first three months and lost 13 pounds so far. I am close to 50% of my goal. The guidance received was very helpful, and I'm looking forward to my next three months.

Another Update: Still no response. Over a month since I purchased a six month prescription. ********************** Review update: I have followed up with Susie from Eden four times at the email she provided below. Still zero response. Do not give this company your money! It's a black hole of unresponsiveness and empty promises. **************************** I purchased a six month prescription about a month ago. Haven't received product and tried multiple times to get an update from their chat bot with no response. Would not recommend.

Had a quick question about my order and got a kind, real human response (ashlee!!!!) within the hour. Eden's team isn't just helpful.

I'd like to leave Eden a good review, but I haven't yet received an order, though I've been trying for nearly a month. I signed up, but did not receive an email stating that I needed to schedule a doctor visit. By the time I logged into the portal and saw the scheduling notification, my bank Link had expired. Again, no email. I had to log into the portal to see that. I immediately entered a credit card number, but after no results, I called customer service. After being on hold for an hour, I was told the problem had been resolved. After still no progress, I called a second time with the same result. Several days later, I saw in the portal that my order had been canceled. After a third phone call, a representative resent the in-take link, which cost me my $100 first month's discount. I now see a new order, but again there is no progress in my prescription being filled. I've now come to believe that I will never receive it, and all I've done is wasted my time.