EdenReviews of tryeden.com

Response from EdenAug 7, 2025

Hi! Thank you so much for reaching out. I want to start by sincerely apologizing for the lack of communication and the delay you've experienced. After being with us for over a year, you absolutely deserve consistent care and clear updates. I completely understand how frustrating it must feel to not hear anything back. I'm looking into your order now and will make sure it’s prioritized. I’ll also ensure a member of our team personally follows up with a clear update, not just an automated message. If you’d prefer to talk things through directly, I’m happy to jump on a quick call. You can also reach me anytime at [email protected] — whatever is easiest for you. Thank you again for your patience and for being a valued part of the Eden community. I’m here to help and will make sure this gets sorted out. Warmly, Susie

Response from EdenAug 7, 2025

Hi Perla, I'm really sorry you’ve been feeling this way. I hear your frustration, and you’re absolutely right to expect better from us. Our goal is to provide consistent and responsive care, and it’s clear we’ve fallen short here. I’m going to make sure you get the support you need. I’m personally looking into your situation and will follow up with an update as soon as possible. You can also reach me directly at [email protected] if that’s easier for you. Thank you for your patience and for sticking with us through a rough patch. I’m here to help and will do everything I can to make this right. Warmly, Susie

Response from EdenAug 7, 2025

Hi Lora, Thank you for reaching out. I’m so sorry for the confusion and the lack of support you've received. After over a year of consistent care, I completely understand how upsetting it is to suddenly be told we can no longer ship to your state — and even more frustrating to not get a clear path to a refund. I’m going to personally look into your account and make sure your unfulfilled prescription is refunded. You deserve better communication and timely help, and I’ll make sure this gets handled right away. If you’d prefer to connect directly, feel free to email me at [email protected]. I’m here to help and want to make this right for you. Warmly, Susie