EdenReviews of tryeden.com

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience. I'm so sorry to hear that you've been charged without receiving your product—and that you've had such a hard time reaching us. That’s incredibly frustrating, and I completely understand how disappointing and stressful this must be. You deserve timely updates, clear communication, and support you can count on. I truly regret that this hasn’t been your experience so far. To get this resolved quickly and with the care it deserves, I’d love for you to reach out directly to Susie at [email protected]. She’s wonderful and will personally prioritize your case, including helping with your refund request and making sure you’re taken care of moving forward. We really appreciate your patience and the chance to make this right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the delay you faced—both in receiving your product and in getting a response from our team. Waiting that long without clear communication is incredibly frustrating, and it's not the level of service we aim to provide. You deserve timely updates and responsive support, and I completely understand how disappointing this must have been. To make sure your concerns are addressed personally and as quickly as possible moving forward, I encourage you to reach out directly to Susie at [email protected]. She will prioritize your case and ensure you receive the attention and care you deserve. Thank you again for your feedback and your patience—we truly appreciate the opportunity to do better. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience—and I’m truly sorry for the ongoing frustration you’ve been facing. We completely understand how disappointing and discouraging this must feel, especially after having a positive experience with NAD+ in the past. You deserve consistency, timely support, and to feel confident in your treatment journey—not like your time is being wasted. We truly regret the delay with your current order and the lack of clear follow-through, especially on your second attempt. To get this resolved as quickly and personally as possible, I encourage you to reach out directly to Susie at [email protected]. She will make sure your case is prioritized and that you receive the care and attention you deserve. Thank you again for your patience, and we’re so sorry we’ve fallen short here. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration, stress, and complete lack of support you’ve encountered. You trusted us with your care—and your investment—and you absolutely deserve timely shipping, reliable communication, and responsive customer service. I’m deeply sorry that’s not what you received. Waiting on hold only to be disconnected, and sending multiple messages without a single reply, is unacceptable. We completely understand why you’re upset, and your concerns are valid. We’d be grateful for the opportunity to make this right. Please reach out directly to Susie at [email protected]—she will personally prioritize your case, review your account, and work with you on a resolution as quickly as possible. Thank you again for your honesty, and for giving us the chance to improve your experience. Warmly, Kelley