EdenReviews of tryeden.com

This company has gone downhill Takes forever to answer Doesn’t provide tracking Will no address or solve problems unless you get extreme upset. Not sure what happened to the original business but definitely not worth it.

Lupe was so helpful and professional. She heard my concerns and was eager help. She corrected the errors and put my mind at ease with her calm and kind demeanor. I was very satisfied with my interaction with her and commend her for her exceptional customer service skills.

I didn'think I'd be someone who did food tracking or posted updates.. but the way Eden frames it makes it fun. I won my first challenge and stayed consistent for the first time in YEARS.

This might be a scam. At first they were great. Got 3 months of product when I paid for year. After 3 months, nothing. I have been trying to get in contact and they have yet to respond to one emails. Do not call. You will wait for an hour and then they will disconnect the call. If you press 2 for a call back then they won’t call back. My money has been spent and haven’t gotten 1/4 of what I paid for and crickets. It might be a scam.

Unprofessional and unable to be trusted with medication. I'm currently in the process of switching from Eden to HIMS because Eden has been incapable of being consistent. Every time I have to refill my medication it is a battle. You'll never talk to a person other than chat on the phone and that's only if you wait hours and don't let your phone go to sleep. At this date and time my medication is 1.5 months late. I've reached out numerous times and they continue to say it's been passed to the pharmacy. It's been in that status for 3 weeks now. This is only the most recent struggle I've had with them but I've been with Eden for 1.2 years. In that time 6 different months they were over a month late on delivery. So I started to order my medicine barely 2 weeks apart just in case they lapsed again but you can't do that anymore. If you are considering Eden for GLP-1 use HIMS instead. I'm currently switching over to them after I receive my refund from Eden. **Update order was filled on 8/26/2025** All the issues above still apply. Original order date was was technically 3 months prior because I was pre authorized 3 months.

I’ve been working with Kelley on my account and she has been truly the best customer support agent ever. I’ve been incredibly needy and she’s always been willing to go through every single one of my questions without being rushed and making sure I fully understand my options. To say she’s gone above-and-beyond to help me with my account is an understatement!

Lupe was very calm & confident in her guidance & resolving my issues.

Lupe helped me sort out my issues with kindness and compassion. She was extremely helpful.