TrulieveReviews of trulieve.com

On 5-12 I made a purchase for $210.00, six 1/8's and 6 jars of gels. I paid for it! (check store film) On 6-5 I made another purchase for $375.00. I explained to the agent that my 5-12 purchase was not reduced from my script. She finally understood and added 200 points to my rewards and updated my prescription on Cannabis.com. That messed me up, dealing with how the prescription works with the 33 day wait. That order still reports a canceled in my records. I made a purchase for $415.00 6/24. My points were added my prescription reduced, but my order is no longer in my records. It was added when I ordered and removed the following day. So in my order profile it is gone.

I’d like to say just about everything was pretty good until one day a lady in the line and back of me was making bird noises (almost sure that they were directed towards me). Somehow, she was able to contact the corporation and have me banned entirely. Said that “I got in her face and was yelling.” There’s footage, but I never seen it. I was able to make 3 purchases which seems odd. And I guess “everyone working there has an issue with me.” I’ve made thanksgiving and Christmas donations to both CampHill and Harrisburg locations. People that have interacted with me don’t seem to have any issues. After going over this with a few; most come to think that the whole situation is fishy/sketchy. received a PDF document (same day I’d place an online order) saying I was no longer able i’m the facility. I’m looking to take action.

To Whom It May Concern at Trulieve, I am writing to formally express my extreme disappointment regarding the unacceptable treatment I’ve received at your 30600 US 19 location. It is evident that your staff is in desperate need of proper training on the Americans with Disabilities Act (ADA), professional conduct, and basic human decency. As a patient and a person, I deserve to be treated with respect — not have my concerns brushed aside with a hollow discount offer. That is both insulting and dismissive of the seriousness of this matter. To be clear, I have requested management contact me directly via email regarding these incidents, and to date, no one has had the decency to do so. Additionally, I have left multiple voicemails for Kevin over the last ten days with no response. This blatant disregard for patient concerns is both unprofessional and unacceptable. Allow me to detail the two separate incidents that took place: First Incident: While driving on US 19, your employee, John Smith, began aggressively beeping at me at a traffic light. Once we both arrived at the dispensary parking lot, he approached my vehicle making an unnecessary and patronizing comment about my car. I attempted to ignore the encounter and proceed with my visit, but during my time inside, John made several reckless and inappropriate comments, prompting me to make a statement before leaving the store. Second Incident: This took place mere hours after I was released from the hospital due to a fall. Already suffering from a migraine, I arrived to pick up my necessary medication. As I was struggling to exit my vehicle with one foot on the curb, John Smith rushed to the door while remarking about us having the same schedule — then intentionally allowed the door to close on me. Once inside, another inappropriate remark was made by him, which I responded to. A Trulieve employee then had the audacity to tell me to stop, claiming that I “always cause issues.” An employee by the name of Ruiz (or Diaz — I cannot recall precisely) proceeded to ask me to leave the store. While on the phone with Trulieve Corporate to report the incident, this same employee repeatedly interrupted my call until I was forced to say, “Excuse me, I’m on the phone.” Meanwhile, another employee stood outside idly. After allowing John to make his purchase without consequence, staff then begrudgingly permitted me to make mine. It was only after reviewing the security footage that Ruiz/Diaz issued a lukewarm apology and a discount, advising that if anything like this happened again, I should avoid addressing it myself and instead notify her directly. To be perfectly clear, this is not an acceptable resolution. I am a physically disabled individual who uses leg braces to walk. Having just been discharged from the hospital, being subjected to this type of treatment, being forced to walk back and forth, and being belittled by both staff and another customer (who was allowed to remain on-site and make a purchase) is absolutely disgraceful. I expect a thorough and formal follow-up from management regarding these incidents — not a discount, not an empty apology, and certainly not continued silence. Hold your employees accountable. Educate them on the ADA. Ensure that all patients — especially those with disabilities — are treated with the dignity and respect they deserve. I look forward to hearing from someone in leadership promptly.

I have been going to the one in Lutherville, Maryland since they opened a year ago. Two of the reps there like to inject themselves into your conversations, police your speech and then try to make you leave. Nah your job is to sell smoke and be quiet.

I have only been here 2x.... lost all my 420 points within 5 days so I left that day. Went back yesterday just to give them an actual 2nd try.... nope never again. They are clueless . Lose your points. Don't know what they are doing. Talk with other employees about you with others present. Not my idea of a dispensary that has my medical info for others to see and hear!

Was told I was signed up for points and never received any after spending a lot of money.After talking to representative I was told it would be taken care of to find out they did absolutely nothing .What a joke never going back.

I would give I would give a few stars if I could. I was lured in with a 60% off offer for all new clients. I received no confirmation that the orders were ready even after they had been prepared. I went to the location just to see what was what. And and found that many other people are complaining about no emails to confirm their orders. When I arrived only two of the six items I was buying were 60% off the regular price. The rest were regular price. Worst dispensary experience so far.

I love going to the dispensary in eustis. All the employees are knowledgeable and friendly. I love that they help me because I'm an older lady with vision problems and they always accommodate every need I have. I would highly recommend them. Was so sorry to see Chris leave because he was one of my favorite bed tenders. But the rest of the staff are wonderful too too many to mention by name but know that I appreciate all of you. Peace..