TrulieveReviews of trulieve.com

I would give this company zero stars if possible. For the past 3 months, Trulieve has constantly messed up my orders. First, they kept cancelling my orders for no reason. They attempted to deliver on the wrong day multiple days. I placed an order Wednesday after getting my card renewed, for today the 1st of August. I called a little while ago, and apparently they cancelled my order yet AGAIN. And just like last time, they have no real answer. I want to reiterate that this has been happening for 3 MONTHS. I cant drive 60 miles out of my way to get my order. This is absolutely ridiculous. They tried to "compensate me" by giving me a 10% discount off my next "order". Worst delivery company in existence.

My first time visiting Truelive I was working in the area and they were close by. The prices were higher than other dispensaries, but they were convenient. I walked in and a heavy set guy is jamming out to Deep Purple playing over the speakers and everyone was really chill and friendly. I just went there again today because I was in the area and WOW has it changed. It had some absolutely awful so-called music playing pretty loud and the place was packed with only one person working the counter. I sat there for at least 20 minutes waiting my turn then the guy behind the counter lets another customer, that just walked in, go in the back ahead of me. The few people working there seemed irritated at their computer system as everyone was having issues. If they keep up playing that horrible noise over the speakers and keep their prices so high I will not be going back there.

Went in for 1 thing and was there over an hour waiting also front desk lady was mean

As a first timer, I needed some extra guidance, and Jennifer was there to provide it. In and out quickly. A great visit. Jon

I am so disappointed with this company. I had a bad experience a couple years ago in Orange City, where I had to wait a couple hours in their waiting room to get called. So I haven’t gone for well over two years so I decided to try it again this time in Daytona. they took my ID right away. I was the third one there. Before I knew it others had come in and about six people were called before I finally walked out. None were call ins.. It was very loud and noisy mainly from the dude who worked there. There seemed to only be one bud tender. I have really been wanting to try the great deals this place has but I’m 70 years old and there’s no way I can sit around in their loud noisy waiting room for a couple hours at a time. I wish it would be different there. I would consider being a regular….. Trulieve….

To Erica M., Business Manager: On June 13, 2025, I went to the Jacksonville Arrowhead dispensary to pick up my order #T113000195733. The total amount was $100.00! Later, my bank sent me an email letting me know they had credited my account $3.00 for my $243.00 ATM withdrawal. I did not use an ATM - the transaction was done at terminal #3 at the Jacksonville Arrowhead store by the employee. I returned to the store and talked with Jay the General Manager. He stated he could not do anything unless I was overcharged. Question is, what part of $143.00 overcharge is NOT considered an overcharge? Where is the other $143?

Who ever is making the metal containers for the gummies is inconsiderate for elderly and people who do not have alot of strength. I have to open them for my wife and they are a pain. It made me think of elderly persons who are less fortunate to have someone assist them in opening these containers. Very inconsiderate. Who ever engineered these containers failed or did not test them enough and need to be fired. I took the container apart to see how it was designed and it's horrible. Same concept as a typical vitamin bottle however the clearance on the lockers is far to low to get a decent bit when downward force is applied. To me if someone is paying the kind of money they are to get these products they should not have to hire someone or ask someone else to open them. Inconsiderate design. I know it's supposed to be for safety but it also needs to be for convenience of the consumer as well. What a design flaw. At that if these are being tightened by hand in a factory there needs to be a common torque spec applied, that would be the only other option I would see as a fix because some of these have been far more torqued than others. Get it right, not too tight.

Trulieve Longwood Downtown FL. Great Store!!! Good set up. Friendly, helpful, nice folks. A pleasure to visit this store.