TruemedReviews of truemed.com

LMNs were rejected and I have received 0 response from customer support after reaching out multiple times via email (the only way to contact them on their site).

I got an Aviron Rower and received a curtesy LMN from TrueMed by using a link that came with my rower's invoice. The way TrueMed wrote my LMN wasn't correct; they were supposed to write that the medical issue I had was true at the time of purchase since their prescription came a few weeks after I bought my Aviron Rower. For whatever reasons, TrueMed refused to update their LMN; perhaps they didn't get a cut of the sale, since my LMN was written after the sale; I don't know. Whatever the reason, using their service was a waste of my time; I definitely unsubscribed my email from their marketing emails, etc...

Customer service is terrible. I purchased $2,000+ mattress and sleep wellness from a “partner” and the “payment”prompt for TrueMed was NOT on the website and was not anywhere available on the payment methods and had to use my personal account. Realizing there was no TrueMed portal- I contacted the product provider and their customer service told me to contact true med from the LMN because they could see the purchase was made through the partner marketplace. Unfortunately since the only way to contact someone is email at “support” and they will ghost you. I have not received a response and pretty sure am missing the LMN timeframe, so I’m pretty much out the money. Kicker- I tried another purchase for supplements and the same thing happened, but when I sent that customer support question for that purchase a rep responded. With no answers I called back the mattress place, and they told me you need to request refund/mail back everything to get a refund, then repurchase and wait all over again to get the sleep stuff I ordered. This is not the kind of customer service I patron especially with a large purchase like that. I informed everyone I know and the voiced how much of a time, money, and energy waste of disappointment they are.

I just went through trumed to get some equipment for exercise. A treadmill and bike got my LMN and receipt already. Can't wait to get my equipment and get going on this journey of mine. It was quick and simple. And a few questions submit will have a licensed DR review and approve or not. I was confused when I first did cause it said to split payment but that was because I had extra stuff it did not cover.

Overstated what would qualify for reimbursement with my FSA account. When contacted about this - no response.

I ordered medicine is urgent basis as same day delivery available, when i order, my order is out daily out for delivery, but not delivered,i trying to cancel, no response

Fraudulent company stole 2 grand from my hsa. Never use them or give them any payment information.

No support. I needed a revision to my LMN, and they have not replied to any of my many requests for help. I've reached out via email, reddit, linkedin, instagram, and tried calling (dead phone number). Terrible customer support and I'm now going to have to figure out how to cancel the order or dispute the charges.