TruemedReviews of truemed.com

This is my order Id #50077238. I am writing this review after two months of sheer frustration and continuous follow-ups with trueMed. Due to an issue on their end, doctors issued substitute medicines instead of my original order, forcing me to place a return request. While my first return was refunded, the second return process has been a total nightmare. Their delivery partners repeatedly failed to arrive, making me call support 4-5 times just to re-trigger pickups. When a delivery agent finally picked up the medicines 4 weeks ago, trueMed failed to process my refund, claiming the package hadn't reached their warehouse. To make matters worse, their customer support executives gave me false information—first confirming that their seniors approved and initiated the refund, only to backtracks days later and claim no refund was ever processed. Holding a customer’s money for over a month after successfully taking back the inventory is completely unacceptable and bad business practice.

My Force of Nature Meats purchase originally got denied because Optum Financial said "The purchase of food is never eligible even with a letter of medical necessity. The IRS considers food a regular and usual expense unrelated to healthcare." Truemed helped me get the correct information to send to them and they finally ended up approving it. It was a hassle, but Truemed was very helpful in getting it resolved!

Trumed Support - A1 Service! The customer service issue was handled professionaly and resolved quickly on their end. I appreciate the excellent communication and the care shown throughtout the process. Thank you for providing great service Rebecca K and Brittni Kalyuzhny.

I ordered a mattress and a base from Dreamcloud and after waking up and reading reviews on how Truemed is often denied and people end up having to pay their FSA back I immediately canceled the order. They immediately refunded me for the mattress for $795.00 after multiple emails of them lying saying they couldn't see the transaction after me threatening to call the BBB they mysteriously found the order. They sent a email saying they found the order and would refund my money in 7-10 business days well July 23,2026 made 10 business days still no refund. I called and emailed again and I'm still getting the run around. HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THEM. THIS COMPANY IS FRAUDULENT AND UNTRUSTWORTHY. TRUEMED doesn't even have a phone number so that you can talk to a live person. It's all a scam.

My experience using Truemed has been great. I’ve used them four times so far. The customer service is outstanding.

They have great customer service, top notch in my opinion. Very knowledgeable when answering the questions i asked, also responding back in emails is fastest i have ever experienced. They have helped me out with two different products, will happily continue to use them.

Through Truemed, I was able to get the majority of my Garmin watch reimbursed. They provided the letter of medical necessity and although I was initially denied, once I wrote back to Truemed, they helped me provide the info requested. Getting myself in better health is so much better with helpful data and I appreciate that through Truemed I was able to do this. Thank you!

I ordered 2 pairs of shoes and paid for the letter of medical necessity from Truemed. They took the money from my FSA and I thought it was all good. But then I learned that American Fidelity does not accept FSAs from Truemed. So I had to pay the money back to my FSA. Make sure your FSA accepts Truemeds letters of medical necessities before you order.