I have been using this card for my elderly mother, as she wasn't making good financial decisions. We've had to restrict her activities while still providing her some independence. This card has made monitoring her transactions and setting up appropriate restrictions really easy. And the couple times I had questions, the customer service team has been quick to respond, thorough and very helpful in guiding me to what I was trying to accomplish. I don't think we could have given my mother any financial independence if it weren't for this card. Thank you to the team!
DJ
Dr. John L.
True Link helped me support loved one financially in a responsible way
We set up a True Link card for a loved one in a challenging situation. They have made good use of it and it's encouraged good spending habits. It takes some time to get the card set up and, over time, we've tweaked the permissions and blocks. That takes a bit of time as well. Now that we've been using the card for a few months, it's worked out very well and we're very satisfied.
EB
Elizabeth B.
Not thrilled about the $12 per month…
Not thrilled about the $12 per month fee. Will be canceling due to this.
Response from True Link FinancialMar 17, 2024
Dear Elizabeth,
Thank you so much for sharing this feedback.
Our team would be happy to connect with you in order to learn more about your needs. We understand that the $12.00 monthly fee for our services may be difficult for some Cardholders. We’d appreciate hearing from you if the fee creates financial hardship for your Cardholder, and we can be reached at [email protected].
For most people who begin using True Link, the monthly fee is worth it for the unique features and benefits that the card and platform provide, including the spending controls, reporting, real-time alerts, and access to a team familiar with the needs of customers with disabilities. However, we understand that this may not be true for all situations, and we will definitely refund the monthly fee that you were charged if you no longer wish to use the card due to the monthly fee.
We look forward to assisting you!
ME
Me
Bank transfer to card take over a week
Bank transfer to card take over a week. It’s horrible.
Response from True Link FinancialMar 17, 2024
Thank you for reaching out to our team!
It can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, but please know that as the card is in use this timeline typically shortens significantly.
This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline.
We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected].
KA
Kathy
Truelink has been a helpful tool!
My son has struggled with alcoholism and addiction. He is currently doing well. We have kept the Truelink card in place since he left a sober community. He is currently back in a different sober community. Truelink has been a reliable trustworthy way to make sure he can purchase food and medication he needs . When his card was compromised I received alerts of blocked charges. I spoke with Truelink representatives and the issue was resolved quickly! We will continue to rely on Truelink as he moves forward in his sobriety.
MF
Marianne F.
Staff is very efficient
Staff is very efficient. I got online chat help and resolved the issue for my client right away!
CC
Christopher C.
No comment.
No comment.
CI
Cipa
Wish I could give 100 stars
Without TrueLink, my mother, who had dementia, would not have been able to live semi-independently for the last seven years of her life. Her True Link card offered everything we needed. The card could be linked to checking accounts that are held in trusts (most prepaid cards do not allow this); it could be completely controlled by the trustee or guardian; and it could be set up with incredible specificity. For instance, we limited her transactions to $300 for a single transaction, except at Costco, where she used the pharmacy and so needed to be able to spend more than $300. She could not make donations to charity but she could pay library fines, which it turns out are considered a charity (who knew?) She could not pay contractors or wire money, so was safe from common scams. I set up the card so that I would receive a text every time she spent more than $75 on something, which was a great way to ensure no one was ripping her off. Finally, I set up the card so that every time the balance dropped below "x", "y" hundreds of dollars would automatically be transferred into her account. I've read some of the low ratings on this site, and it seems that those folks for some reason did not utilize the auto-transfer feature. By using auto-transfer, my mother always had all the money she needed for groceries, outings with her caretakers, restaurant meals, doctor co-pays, and clothes shopping. She could even use it to order from QVC. Finally, the only two times I had an issue (my mom lost her card once and I needed to close the account when my mom passed away) I received prompt, compassionate, extremely helpful service. Thank you, True Link, for giving my mother the freedom to live at home until the end.
