True Link FinancialReviews of truelinkfinancial.com

Been using true link for a month now. It’s working out great and as an informal conservator to a sibling who has mental illness its given her some independence and is allowing me a peace of mind. It’s a win-win!

I dislike how long it takes for a requested payment to the card to show as received and ready to spend. In other contexts, such as Zelle, funds are transferred and available right away. We are paying a fee to use TrueLink and I don’t like the idea that this delay may be second kind of fee by enabling TrueLink to use the float

I like that I can see all of the transactions of when the card is used and that i can control how it's used. My only complaint is that it takes overnight to receive the funds. Other cards, one that is a number for a name, links to your account and the transfer of funds is immediately. If TrueLink fixes that, then I'd give it 5 stars.

Customer service is quick and responsive. As a mother with an adult who has special needs, life can be very stressful so kind and knowledge reps are a gift.

I am the representative payee for my mentally disabled adult son. He works part time and is very independent, going out to eat and shopping on his own. The True Link Financial card has been great for him to use. I didn’t have any issues setting up the card or waiting for transfers as others have. I have found it works just as the clear instructions says it will work. It is sometimes inconvenient that transfers can’t be made instantaneously as with a different type of card, but I like how it monitors my son’s spending and alerts us when his balance is low. It prevents him from overspending too much and helps him understand budgeting better. The best thing though about this company is that they understand us in the unique position of having to monitor those who cannot manage money on their own. And when my son, who uses his card so frequently that it gets damaged, needs a new card, it is a simple procedure to get it replaced. They respond to concerns very quickly and even better I don’t have to explain why he can’t speak on a phone to them to fix a problem. They understand I am his legal representative and can speak for him. Not many institutions, even in the health field, understand that. I looked into other cards for my son and glad I found True Link Financial. I recommend it highly.

The company TrueLink Financial really has helped my family with difficult circumstances. My sister and her son, my nephew, both suffer from mental health issues. As such, it is difficult to make sure that they have money available to them throughout the month, not just in one lump sum. With the True Link cards, I am able to make sure that they have the money available to them, periodically, so that they always have food and necessities. This gives me peace. Thank you.

Finding Truelink was such a blessing! We had to cancel all my 89 yo dads credit cards because his wife was abusing them. It was easy to learn how to fund and limit its use, monitor the spending and run reports. Thank you, thank you, thank you

A better understanding of how this company stands behind their customers. Clarification on how fraudulent charges works. I learned a lot from Ray, and very helpful in concerns I had