True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialJun 24, 2024

Dear Laura, Thank you so much for sharing your feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking a few days to fully transfer to the card. As a security precaution, for our newest customers it can sometimes take additional time for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies for new accounts, and as the account is in use this timeline typically shortens significantly. We also understand that emergencies happen, and if ever you need to fund your True Link Card same-day, please email [email protected] to let us know and we will be happy to assist. We’re also sorry and surprised to hear about your wait for a representative, and are happy to share more information about the best ways to contact our team. Please know that our support line for Card Administrators is 1-877-264-8783. We have representatives answering the phone and live chatting with customers from 6 AM - 5 PM PT every weekday. Our team is also available 365 days a year at [email protected] We hope that this update is helpful to you, and if you have any follow-up questions or concerns please don’t hesitate to reach out to our support team!

Response from True Link FinancialJun 4, 2024

Dear Jody, Thank you so much for sharing your feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking a few days to fully transfer to the card. We can confirm that moving forward transfers made to your card will be made available within one business day! We also understand that emergencies happen, and if ever you need to fund your mom’s True Link Card same-day, please email [email protected] and we will be happy to assist. As a security precaution, for our newest customers it can sometimes take additional time for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. We hope that this update is helpful to you, and if you have any follow-up questions or concerns please don’t hesitate to reach out to our support team! Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected].

Response from True Link FinancialMay 29, 2024

Thank you for sharing this feedback, Betty. We are excited to share that we have a solution to help you get funds on your True Link Visa Card even more quickly. A member of the True Link Support Team will be reaching out to you soon with more information.