A H.
Very responsive customer service
Very responsive customer service, prompt and resolved solutions-oriented. Great way to monitor spending as a caregiver.

Families and professionals rely on True Link to help manage and protect the finances of the people they support.
True Link Financial (truelinkfinancial.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Investments & Wealth · Seal Beach, California
Excellent

Investments & Wealth · Irvine, California
Excellent

Investments & Wealth · Calabasas, California
Excellent

Investments & Wealth · Orange, California
Excellent
588 approved reviews, newest moderated first
A H.
Very responsive customer service, prompt and resolved solutions-oriented. Great way to monitor spending as a caregiver.
Richard
True Link is a wonderful system for monitored spending. The customer service is outstanding- their team even on a Saturday responded back to us shortly after our query and was able to help us link a new card to our bank account and also showed us the emergency funding link so funds would be available on the card immediately- all on that Saturday! True Link is a Winner!
Mary P.
Deposit money on the card and it's the 6th deposit by the way on a Thursday and it's Saturday and still don't have the money. I am so frustrated with this company it's just ridiculous the amount of time it takes. And 12 dollars a month for what ? For what? Do not recommend at all
Response from True Link FinancialJul 22, 2024
Thank you for reaching out to our team and sharing your feedback! We can certainly appreciate that there are times when there is a need for funds to be made available sooner than 1-2 business days. If you’d like us to, our team would be happy to reach out to the person managing your True Link account, to share more information about our funding timeline and to discuss the monthly fee. Please don’t hesitate to call our Cardholder Support line at 1-800-299-7646, and press 9 to speak to a representative so we can discuss if this would be useful. We’re always happy to help!
Ashley
Excellent customer service! Sophie went above and beyond. I had a question and received an immediate response. However, Sophie took it a step further because I was concerned and she followed up with me a few days later to put my mind at ease and she let me know where everything was at without me needing to ask. I would definitely recommend their services!
Sharen D.
Our non profit has had great service from Truelink for our clients and their needs. I don’t know what we would do without them. They are quick to respond and helpful with any question we might have. Our clients love having the cards to receive their personal money and it is so easy to do the transfers.
Stephanie A.
I work at a local treatment center and use Truelink for several clients. Very quick customer service. I’ve spoken to reps via phone and communicated over e-mail and had great quick service with both. Highly recommend.
Susan C.
I was searching for a renewable credit card for my elderly Aunt. I contacted True Link Financial and I was surprised that I was able to talk with someone immediately. The True Link Associate was so friendly and helpful! One time, I needed to add funds to my Aunt's account immediately and the Associate helped me do this while I was waiting on line. Excellent customer service!
Natalie D.
We got this card for my dad who has Alzheimers and it has helped a lot to keep his spending under control. We came up with a budget and then hooked the card up to all of his accounts so that we are able to keep tabs on his spending. True link support is really helpful and after you get everything set up its pretty hands off which is great for me