Jami L.
We found TrueLink to be a complete JOKE…
We found TrueLink to be a complete JOKE for a family with a loved one who is in recovery. They can not block alcohol or marijuana sales. You can only block the places that a person can spend the link. Alcohol is everywhere and without the ability to block that specific sale is worthless!!! DO BETTER TRUE LINK! WE EXPECTED A LOT MORE!
Response from True Link FinancialAug 12, 2025
Dear Jami, Thank you for your feedback. We are truly sorry to hear that the True Link Card is not the right fit for you and your loved one. You are correct that the True Link Card’s Spending Settings cannot block categories of items sold at a merchant (such as alcohol or marijuana), but instead can block or allow access to cash, specific merchants, merchant categories, international transactions, and purchases made online or over the phone. While these and other True Link Card features feel supportive to many people, we understand that the True Link Card is not the right solution for everyone. We wish it were possible for our software to block transactions that include certain items, but this is not yet possible. If ever you have questions about how other families use True Link Cards to support loved ones in recovery, or if you’d like to share additional feedback with our team, please don’t hesitate to reach out to our Support Team at [email protected].




