Kathy F.
Way to long to transfer money when it’s…
Way to long to transfer money when it’s removed from my account the same day! Requested transfer on August 28 and money was available today. Also because it’s caregivers using card it would be nice if an alert could be sent when cash hits a certain amount so i know to add to account
Response from True Link FinancialSep 11, 2025
Dear Kathy, Thank you for sharing your feedback with our team! First, I am happy to share that while your first several transfers were subject to the five-business day transfer timeline that we have in place for newer customers, moving forward, transfers scheduled to initiate on a business day will be made available the following business day. I am also excited to share that we have two features that should assist you in making sure funds are added to the card when the balance drops below a certain amount. You can set an alert to be notified via text message or email whenever the balance drops below a certain amount. More information about this feature can be found in our Help Center article: Customize Alerts You can also set up a recurring transfer to initiate anytime the balance drops below a certain amount. To do so, select Transfer Funds from the online dashboard, then, under Frequency select “When the balance goes below . . . “ from the dropdown. I hope this is helpful! If you have any questions, or additional feedback to share with our team, please don’t hesitate to reach out to our Support Team at [email protected]. You can also reach out using our live chat feature available on the website, or by calling 1-877-264-8783 Monday through Friday, from 6 a.m. - 5 p.m. PT.