True Link FinancialReviews of truelinkfinancial.com

This was a new pilot program for clients under State of Maine guardianship. I have found the True Link Support/Customer Service to be excellent. We have had no problems with communication. It is easy to request help on the website with any questions or concerns. I have received prompt consistent and thorough answers via email. The program is off to a very good start with many positives to client independence. I appreciate the opportunity to work with a company that puts such a positive effort into customer care/service/satisfaction.

I opened an account 5 years ago for a Trust account for my sister. We were able to customize it to meet her needs and add additional money within a few days to meet any additional expenses. It gives my sister a sense of responsibility and is a reliable and detailed copy of all purchases. I would highly recommend this system.

1. They sent me a VISA Card that can be Preloaded. That was visible and attention drawing in the XL envelope window. It's not everyday that someone sticks sonething in the mail that specifically draws your eye with specialty font: 'Get your "prepaid VISA" right here!!' It came in a semi-damaged envelope. Damage Looked too small to be able to extract the contents, but I tried anyways, and could extract with zero further damage. So, It seemed entirely reasonable to ask for expedited & free replacement. They didn't try to charge for the non-activated card but their response was less than expected. The replacement came with the envelope inside another special fast package which was safe & good. I do not have any idea if thats standard or special for my case. I suspect std due to the lack of additional wording, other than that I would switch to the slow & free mailing, Then, probably because it was already in the que or made, they waived the remainder. ABOVE ALL ELSE - THE ENVELOPE SHOULD NOT ADVERTISE PREPAID CARD INSIDE. The customer service was definitely not the worst, the human was fine for customer service who answers emails because its a minimum wage job, I expect it's the lack of training on 'how to spot an exception'/'urgent'. But that also left the company interaction substandard - both in lavk of urgency, and, in response to my question on if they would expedite the replacement for free, they initiated a process they were going to charge me for without first obtaining permission (ridiculous). "I also want to confirm that I've shared your feedback with a supervisor on our Product Development team. Hearing this kind of information is very helpful, as it helps our team prioritize product improvement requests. With this being said, while we are unable to waive the full expedited fee, as a one time courtesy we have reordered the card, expedited and waived half ($15) of the fee. We'll place that new card order today. Your card order will arrive in 3-4 business days at the following address: ###### The tracking number will be available on the Account tab of the cardholder's dashboard as soon as our card printer has completed and shipped the order. The $15.00 cost of expedited shipping will be charged to the card balance." --- The replacement is fine. The card works. I am not impressed by the short-sightedness not being caught before me, the number of people who may have a compromised card, cause mail is usually safe. but its part of a limited program where there is one & only one option. and worse it is for a number of groups of people, but the red flag is it includes vulnerable people whom -compared to average- are more likely to open the envelope and think 'it's probably okay'. An aside: (Its odd its True Link Financial who I dealt with and is stamped on the vack of the card, but it also has something about issued by Sunrise Banks N.A.) But all my dealings interactions were directly through True Link, and I clicked through the review link. (I think my first non-spontaneous review!) ** They did prompt the review. It was through a new email address and inwent straight to trustpilot Before finding the email.

Angle Irvine

awesome very helpful

I have been using True Link cards for 8 years. They are the easiest way to keep track of expenses and provide independence to my clients. What's more, any time there has been any issues, True Link has responded promptly and personally and remedied the issue regardless of the fault!

As a card holder, I've had a consistently positive experience when interacting with the Truelink customer service reps. Without exception, they have been kind and encouraging while answering all of my questions and providing the specific help I've needed. My 5 stars for Truelink customer service!

Its like the are Angels from Heaven sent to take me higher