Frank
I received rude service from Truehost's…
I received rude service from Truehost's support staff. They never think about simplifying nor improving, but tried to moralize customers. Services from Truehost is horrible as well. They are always lagging to offer complete services I paid, until I asked them repeatedly. They also generated duplicate invoices, and when I chose to ignore the duplicate ones, they charged forcibly nevertheless from my creditcard and refused to offer necessary refund. As the experience from Truehost is totally risking my time, I will definitely never come back to Truehost again.
Response from TrueHostMay 26, 2025
Hello Frank, Thank you for sharing your experience, and I want to start by offering my sincere apologies. I'm truly sorry to hear that you felt disrespected and underserved by our team—no customer should ever feel that way. We take your feedback very seriously, especially regarding the tone of support, delayed service delivery, and billing issues, including the duplicate invoice and unauthorized charge. I completely understand how frustrating and time-consuming this must have been, and I regret that we did not meet your expectations. If you're open to it, we’d like to investigate the billing incident further and ensure that any outstanding issues are resolved fairly. For follow-up or escalation, please feel free to contact our support management team directly at [email protected]. We want to make sure your voice is heard at the highest level. Again, I’m truly sorry for the experience you’ve had and appreciate you giving us the opportunity to listen and improve.