TrueHostReviews of truehost.com

Response from TrueHostOct 12, 2026

Hello, We sincerely apologise for the prolonged downtime and the frustration this experience has caused. We understand that when a website goes offline, it can affect a business's operations, reputation, and revenue. Waiting four days for a resolution is understandably frustrating, and we recognise the importance of timely support when critical services are affected. We take your concerns about the server issue, response times, and communication seriously. This experience falls short of the level of service we strive to provide, and we would appreciate the opportunity to review what happened and understand why the issue has taken so long to resolve. Please contact us at [email protected] or call +254 207 903 111, referencing this review and providing your domain name or support ticket number. This will help us follow up on the matter with the relevant team. We are sorry for the inconvenience and appreciate you bringing this to our attention.

Response from TrueHostOct 12, 2026

Hello, Thank you for sharing your experience. We sincerely apologise for the repeated technical issues, prolonged downtime, and difficulties you have faced in getting your websites back online. This is not the experience we want our customers to have, particularly when they depend on us to keep their businesses and websites running. Your concerns about missing files, FTP access, IP address changes, storage limits, and support response times deserve a thorough review. We would like to investigate these issues and understand where we fell short so that the necessary corrective action can be taken. Please contact us at [email protected] or call +254 207 903 111, referencing this review and sharing the affected domain names. We will use this information to follow up on the concerns you have raised. We appreciate your candid feedback and are sorry that we have fallen short of your expectations.

Response from TrueHostOct 5, 2026

Dear John, We’re very sorry to hear about your experience. We understand the seriousness of your concerns regarding the domain renewal, the loss of the domain, and the financial impact you have described. We would like to investigate this matter fully, including the renewal payment and the domain’s registration history, so we can establish what happened and determine the appropriate next steps. Please contact us at [email protected] or +254 207 903 111 with your domain and account details so our team can review the case with you. We sincerely apologize for the frustration and concern this situation has caused.

Response from TrueHostOct 5, 2026

Dear Benard, We’re sorry to hear about your experience with the AI feature. We understand how frustrating it is to wait for a response only to receive incomplete output or have the process fail altogether. Thank you for bringing this to our attention. We’ll share this feedback with our team as we continue working to improve the reliability and performance of the feature.

Response from TrueHostSep 24, 2026

Hello Mpho Mothibe, We sincerely apologize for the experience and for the frustration caused by the delay in activating your domain. We have reviewed the matter and can confirm that the domain has now been activated. The delay was an activation issue rather than a requirement for customers to manually contact us for every domain registration. Our domain registration and activation process is fully automated, and we are reviewing the cause of this delay to help prevent similar occurrences in the future. We also regret that your interaction with our support team did not meet the level of professionalism and communication we expect. Thank you for bringing this to our attention.

Response from TrueHostSep 24, 2026

Hello Top King, We sincerely apologize for the experience you have had with your VPS service and the delay in getting the matter resolved. We would like to clarify that we do not intentionally withhold our customers’ funds, and we take concerns regarding payments and service activation very seriously. It appears there may have been a delay in the VPS activation or account processing, and we regret the inconvenience and frustration this has caused. We would appreciate the opportunity to investigate this matter and provide a proper resolution. Kindly share the domain name or the email address registered on your Truehost account with our support team so we can locate the account and review the payment, VPS activation, and refund status. We are sorry for the experience and assure you that we will look into the matter and assist accordingly.

Response from TrueHostSep 4, 2026

Hello Joe, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. We have reviewed the issue affecting **dejerseyboss.com.ng** and would like to clarify that the recurring outages have been associated with **repeated WordPress compromises, including vulnerabilities introduced through plugins**. We have highlighted the recommended steps to secure and prevent further compromises in ticket **#6527799**. At this time, our technical team has **cleaned the compromised WordPress installation, and the website is currently online**. We understand your concerns regarding the repeated issues, and we remain committed to helping you secure the website and prevent the problem from recurring. We encourage you to follow the security recommendations provided in the ticket, particularly regarding the review, updating, and removal of vulnerable or compromised plugins.