TruefacetReviews of truefacet.com

I wanted a Rolex from the late 1970's-early 1980's. I found exactly what I was looking for at a reasonable price. It is an authentic Rolex. I would absolutely purchase from True Facet again.

Great customer service! I needed my watch to be shipped in time for my wedding and they made sure it arrived in time. I also needed the links to my watch to adjust the size and Truefacet sent them out to me immediately.

I just received my watch I ordered from Truefacet , I bought a Rolex Datejust ,and I must say it looks amazing , I had my jeweler open it up to verify that the watch was real and it turns out it is . The movement is the original movement for this watch . I am so happy with my purchase, I will recommend buying from Truefacet to anyone, and will be purchasing more items in the near future.

I have purchased from Truefacet luxury watches in three separate occasions. In every and each of them, customer service, shipping, delivery, packing, and quality of the product were superb. These were unworn items that arrived in the condition as promised. In fact, one watch had a rather small and superficial scuff mark but Truefacet offered to polish it off at no cost immediately. Best price in the market and most bang for your buck possible. Highly recommend it! 👍

I purchased a watch for my wife for mothers day. The item was going to arrive at the UPS transfer station on Friday and not make it to our house until Monday (after mothers day). I called True Facet that Friday to see what could be done. They were able to reroute the package twice for me so I could go and pick it up at a nearby UPS location. Mothers Day saved. A month after receiving the watch, an hour tick mark on the watch fell off. We returned the watch to get fixed. After some initial difficulties and waiting (2 months), the problem was resolved to our satisfaction.

I would recommend True Facet to anyone looking for high end jewelry and watches at a great price. I purchased a Tiffany & Co. watch and couldn't be happier. The customer service department is one of the best I have dealt with in all my years as a consumer. Don't hesitate to make a purchase!

Haha, just read the review below. Should have read it before I purchased. Short story is there is no customer service and they clearly have no idea when things are going to ship. Finally canceled my order 15 days after I ordered and they still haven't shipped. In this day and age it takes NASA less time to deliver a satellite to space. Something is off and seems like they are trying to find the product after you purchase it. Good luck if you go forward with your purchase.

This company is absolutely horrendous. I found an item I was interested in last week and, after reading some of these reviews regarding purchasing items that were no longer available, I decided to speak with customer service before making my purchase. Confirmed twice with customer service that while some items are "marketplace" items that are shipped to True Facet after purchase for authentication, others are "consignment" items insofar as they are held by True Facet while the listing is on the website. Customer service confirmed my item was a "consignment" item, thus allaying my concerns in spending close to $5,000 on the chance the item might not actually be available. To my surprise, however, I received an email today from True Facet confirming my refund request, i.e. notifying me that my order was canceled. This time, customer service confirms that the item was not in True Facet's possession as I had been informed and that the item had already been sold. Of course, they gave me the customary platitudes like "thank you for your feedback" and "your satisfaction is very important to us", but the incompetence is striking. Plainly, I hope everyone is aware that this is not a company to do business with and I, for one, will be sure to spread my story as far as possible so True Facet's customers know what they are "truly" in store for. Edit - my wife and I have decided to keep updating this review as we work with True Facet in order to give everyone the most comprehensive look into what buying from True Facet is really like. To their credit, we were contacted by a manager within a few hours of posting this review and speaking with an initial representative. According to the manager, it is a "known issue" that the website has numerous old/unavailable listings. For example, my item was initially listed in 2015 and remained on the website until I purchased it last week. Bottomline is that you have no way of knowing whether the item you are looking at is available. True Facet has offered to make a "proposal" of what it deems to be comparable replacement items. We explained this is going to be difficult given that this item stood out from the rest in terms of price, condition, age and bona fides (paperwork, packaging, etc.) We are ourselves researching their inventory for comparable items, but that is proving difficult because, once again, there is simply no way to know whether an item is truly available. We hope to report that True Facet is willing to really make this right, but that remains to be seen.