TruefacetReviews of truefacet.com

Horrible. I “bought” a necklace four months ago. I have never received it. Every week I am promised it will ship and it never does. It is reportedly being authenticated but that process should not take months. I finally asked for a refund, was told I would get it in 5-7 days and two weeks later I’m still waiting. I will file a dispute with my credit card company.

DO NOT BUY from TrueFacet. Over a month now and after seeing no evidence of having received the watch I ordered and after demanding a refund, I am still trying to get my money back. TrueFacet is trying to steal almost $15k from me and I will be fighting this until they are shut down and their website is removed. Very sad what has become of what was once a very promising business. All I wanted was to buy a watch at a fair price and they strung me along for all this time with nothing to show for it. I asked about the status of the watch, I asked for photos, I asked for evidence of the piece at any stage of its transit. Then I asked for a refund and I gave them time to wire it back, then they said the wire failed, and then they promised to mail me a check and that still hasnt come. I have now filed a complaint with the IC3, which is the REMOVEDunit for investigating Internet fraud. I have filed a police report with The City of Oakland as a formality to clarify that I am being stolen from in the form of grand theft under false pretenses after having received no product nor evidence that there ever was product from what was supposed to be another reliable reseller online. Ive done business like this countless times without any issue with other online resellers, but the one time I trust TrueFacet, I get burned and am extremely distressed that I might never see my $15k ever again. How can they get away with this? They have two physical locations documented, an LLC that is filed in the state of REMOVED, and an owner by the name of REMOVEDwho is easily identified online, and yet there seems to be no way to get these guys to pay me back. Someone calling themselves REMOVEDhas been corresponding with me, but it must all be a big joke designed to let the funds slip farther away from being able to claw it back. We need to stop TrueFacet from stealing peoples things and money and get them to pay people back; shut down their business and remove their website. Lawsuit to come.

Title: Still waiting on a $2,854 refund – very disappointing experience I paid $2,854 via wire transfer for a bracelet through TrueFacet. After the payment was confirmed, I was later informed that the seller never delivered the item, so the transaction could not be completed. TrueFacet acknowledged that I am owed a full refund. However, despite multiple follow-ups over several months, I have still not received any payment. I was repeatedly told that a refund check would be sent, but nothing has arrived, and my recent emails have gone unanswered. At this point, they are holding my funds without delivering the product or issuing the promised refund. Very disappointing experience. I would strongly advise others to be cautious, especially when paying by wire transfer. They are a scam, I reported them to BBB and also getting a lawyer now.

Extremely Disappointing and Unacceptable Experience — Buyer Beware My experience with TrueFacet has been nothing short of a nightmare. I purchased what was represented as an authentic Cartier Love bracelet. When it arrived, multiple red flags were immediately apparent. The box, paperwork, and certificate of authenticity did not match any legitimate Cartier packaging or documentation I own (and I own several authentic Cartier pieces). The inconsistencies were obvious and concerning. After raising this with TrueFacet, their own team admitted the piece should never have been sent out. That alone speaks volumes about their quality control and authentication process—especially for a company that claims to specialize in luxury resale. What’s even worse is what followed. I have now asked nearly 20 times for my refund. Months have gone by, and I still have not received my full refund. Each follow-up results in delays, vague responses, or no meaningful action at all. The burden has been entirely on me to chase down money that should have been returned immediately after they acknowledged their mistake. Selling a questionable item under the guise of authenticity is bad enough. Admitting fault and then failing to make the customer whole for months afterward is completely unacceptable. If you’re considering buying high-end jewelry from TrueFacet, I strongly recommend thinking twice. My experience has shown serious issues with authentication, fulfillment, and customer accountability. I’m sharing this so others don’t have to go through the same frustrating and costly ordeal.

I want to caution anyone considering making a major purchase through TrueFacet. Several months ago, I paid $23,000 for a Chopard Imperiale watch, and I still haven’t received it. What’s been most alarming is that throughout this entire delay, the exact same watch has continued to appear on their site as “available,” even after I already checked out and paid in full. Since the purchase, I’ve been given a rotating list of explanations — “final inspection,” “awaiting verification,” “shipping soon” — but none of these updates have led to any actual movement. Weeks pass with no proactive communication, and every follow-up I make results in vague reassurances rather than real answers. For a transaction of this size, the lack of clarity and follow-through is unacceptable. Not only do I have no watch, but the fact that the item remains posted for sale raises serious questions about how orders are handled behind the scenes. This has been one of the most stressful luxury purchases I’ve ever made. $23,000 is a significant amount to have tied up with no product, no timeline, and no transparency. If you’re considering buying a high-value item from TrueFacet, I strongly recommend thinking twice. My experience shows how easily things can go wrong — and how hard it is to get straightforward information once they do.

This website is a fraud. It takes your money but never delivers the good nor refund you. They are crooks. I have reported them to theUS authorities. I don’t understand it has not been closed and their owners in prison

WARNING!! TOTALLY FAKE WEBSITE!! Don’t even bother to TRY to buy from this site. It is a SCAM! They will take your money and keep you waiting for your order for 2+ months to tell you later that they cannot fulfill your order and to go ahead and ask for a chargeback to your credit card. They don’t even refund you! I’ve been paying interest on my credit card for 3+ months and haven’t received a refund yet! This transaction will cost me $500+ without getting anything in return. Worst experience ever!🤮

If I can give 0 starts I would give it to them.I bought so many watch from them before and this time I am selling one of my clients watch to them.I send them the watch since December 2024 and they keep promise to pay me since March 2025 but until now it’s end of July 2025 and still no answer.They sold my Patek Philippe worth 40k and try to not pay me back.I email them at least 20 times and calling them but no answer at all.This company is horrible and I am in process to sue them.Please avoid this company by all cost.They are lying and have no integrity