TruefacetReviews of truefacet.com

I just received my Breitling Watch and I have to say..."I hit a homerun!" Shopping at TrureFacet. I would really like to thank Allison & Rachel. They held my hand with a return I had and made sure i got the watch I wanted. These TrueFacet Team members really provided Outstanding Custoner Service!!! I will definitely recommend TrueFacet to friends and family.... Thanks Ladirs, I will be back!! KB

Great staff .great experience.they went above and beyond to accommodate my needs.thank you .

Great customer service! I had an issue with a watch that I ordered and they allowed for a quick return/exchange and was very attentive throughout the whole process. The new watch is amazing and I love the payment flexibility with Affirm. Nice job TF!!!

I was very skeptical to deal with an online jewelry store. So many reasons why I would be scared to loose money such as scams, fraud, authenticity factors ect. After reading the reviews by Forbes, WSJ, Bloomberg and Financial Times, I decided to give TrueFacet a chance. In my life I've never owned a Rolex or a watch past $1500.00. This would be my first time and I was super worried about getting something non authentic. I found the right watch after many hours of browsing through the website and I took a chance. Today I'm the owner of one of the most beautiful and Authentic Rolex money can buy. My friends and family members are super proud of me for such an accomplishment. I even took it to a jeweler that said the watch was authentic and gorgeous. I could not have done this without the help of the TrueFacet team. Rachel, Ian, and the team are amazing people to work with. I could say at age 31 that one of my dreams has become a reality. I would highly recommend TrueFacet to anybody in the market looking to buy or sell any jewelry. Thanks Team! Ruben

I've had the same experience as all the other negative reviews on this site, which should tell you something about TrueFacet as a company. The same issues have been persisting throughout the entire lifetime of this company, and clearly nothing has been done to fix them. In my case, the seller of the item I purchased was unresponsive. Since TrueFacet is not actually in possession of all of the items on their site (but you have no way of knowing which ones), they can't do anything about it when a seller just doesn't ship your item. I really wish I would have known this before purchasing, but as I said, you as a buyer have no way of knowing which items are being consigned and which aren't. I had no idea why my item had not shipped until a week after making the purchase, when I decided that I needed to contact TrueFacet myself to figure out what was going on since I had gotten virtually no communication from them since the email confirming my purchase. After calling, I got an email from TrueFacet saying that the seller is unresponsive, so they will refund my money today. First of all, I just spent a week anticipating the arrival of one of the largest purchases in my life, making insurance arrangements, etc, only to find out through an extremely impersonal email that my dream item essentially does not exist. I expect a bit more of a remedy than a simple refund, especially since nowhere on their website is there a disclaimer stating that things like this may happen (obviously, since it would be bad for business). Well, you know what else is bad for business? A plethora of one-star reviews exposing your company for having terrible customer service and being intentionally deceiving. Finally, the single thing I am most upset about this whole experience is that I have STILL NOT RECEIVED MY REFUND that they promised me they would send on the same day they sent that email. It has been nearly two days since then. This is an incredible amount of money and needs to be taken a hell of a lot more seriously than TrueFacet apparently considers it. I feel disrespected as a customer and urge you to avoid making purchases through TrueFacet if at all possible. I will certainly never be using their site again. UPDATE: I am tentatively revising my review to 3 stars instead of one, because this morning, customer support did reach out to me and informed me that the bracelet is available after all. Why it took over a week for the seller to respond, I am not sure. However, TrueFacet has offered me a $150 credit for the delay, which I am happy with. The bracelet is expected to ship mid-week, so I will update this review again later. FINAL UPDATE: So my final update is that the bracelet never shipped and TrueFacet never got back to me, so a week later I emailed them and asked for my money back. The next day I received a generic email that said they are refunding my money within the next 48 hours, which they did. No info on what happened with the seller or anything. TrueFacet likes to pretend like they care, but they really don't. 0/10, would not recommend. FINAL FINAL UPDATE: TrueFacet emailed me again around a month after all of this saying they received the bracelet I was looking for, and that they would sell it to me for the price I originally purchased the other bracelet for, which is a very nice offer. Unfortunately, I am no longer searching for the bracelet, but if I was, I would take them up on their offer. I do commend them for eventually taking some substantive action, so I am revising this review to 3 stars because there was still a considerable amount of hassle involved in this whole experience, and if you are looking to buy jewelry as a gift on a deadline (which I feel like many TrueFacet customers are), you could easily be completely screwed. I honestly don't have time or energy to deal with all the back and forth emailing and calling involved with trying to make a purchase with this company, but if you do, go for it, you have the potential to get a great deal on a piece of jewelry.

Placed the order quickly and my omega watch arrived in a week. The customer service was very responsive and handled my questions quickly via email. They were kind of to send me a video link for changing the date on my new watch ! Using affirm was also fast and easy for payment as well

Another sensational purchase from TrueFacet. Rachel sourced the exact watch I wanted as it's hard to locate. Magnificent. An outstanding customer service experience..............again. It's hard to find people as good as this in the luxury segment - friendly, knowledgeable and making you completely comfortable.

I was initially impressed with the service, but had a few issues. After working directly with Rachel (Manager of Concierge Services), I was amazed at the professional treatment and a final result that I did not expect. Very satisfied and happy to see an online service that has that "missing" personal touch on the Internet. They really over-delivered and I am happy to refer anyone to this fine luxury business. Thanks!