TruefacetReviews of truefacet.com

If you want a terrible experience buying a watch then choose TrueFacit. Bought a Rolex on their site, it showed up with out the original band which it had stated in the description as well as their valuation. They did not even apologize. They said they found me a a replacement which was a completely different watch ( shocking that they dont know the difference we between model numbers since they are jewelers). The replacement watch still hasn't shown up. Terrible customer service

The customer service is A1 and their prices is very fair! They even have a financing option for those who don't want to spend a lumpsum at once. Oran loaned me a watch because my new AP couldn't arrive on time for my vacation! He was very helpful and answered all my questions without dodging or delaying. Emails were sent back within 24 hours and I even visited their office in Manhattan! Beautiful place and the staff was very friendly! Highly recommend and I would shop there again without a doubt!

Trufacet is THE best online retailer I've ever worked with. They were super helpful in getting my order quickly and made the transaction (jewelry in the thousands) smooth as silk; HIGHLY recommend!!!!

There were a few bumps in the road but it all worked out in the end. The true character of a company is often on display when things don't go as planned. When this happened, the team at True Facet made sure to reach out to me, find a different product that worked, and provide the customer service I needed to get the deal done.

Love the watch and great service.

Don't worry about any purchase. Good value and the best customer service anywhere. Thank you and I love my new watch.

Superb service and excellent products with certification.

1st experience purchasing (or trying to purchase) from TrueFacet was a complete disaster! I was looking to get a couple of Tag Heuer watches for me and my lady. Looked the the website and thought it strange that they would have multiple inventory listed and marked as "sold". My thought is if the inventory is "sold" then remove it from the website. No confusion, no "awwww man I wanted that...." This should have been my 1st warning.... So I found what I was looking for and went through the checkout process thinking everything was good and got the auto-generated confirmation. Cut to 11 days later, I finally got an email from a "live person" saying that one of the watches was no longer available. I asked if the other "Tag" I ordered was still good and was told that "it is with our watchmaker and will ship within 10-14 days" which puts it at 3+weeks since I ordered the pieces in the 1st place! I wasn't too happy about that but I said ok... at least my gal was going to get her "Tag". 2 days later I still see I'm getting charged for both watches on my order with TrueFacet. Another round of emails and was told that the charge (for the watch that wan't available anymore) would be removed "tomorrow". Now I'm getting kinda upset.....1st TrueFacet waits almost 2 weeks to tell me that one watch isn't available, then tells me that it would be another 2 weeks for the other to ship, then doesn't update the order accordingly. Grrrrrrrr..... 3rd round of emails and I finally said "....look, just cancel the entire order....I'm getting NOWHERE with you guys....no communication, bad inventory accuracy...you've still haven't updated my order in 48hrs, btw - still shows full price for both watches...and I'm not dealing with your mistakes anymore. So I then get another email (4th round) from TrueFacet stating that they will update my order to reflect only the 1 "Tag" watch which should have already been done so balance would be correct. Yeah...ok...I guess... Here comes the kicker......I then get ANOTHER email (round 5) saying if I could please authorize payment AGAIN on the 1 "Tag" because TrueFacet "accidently" cancelled the entire order.... HUH?!?!?! Wow.....if TrueFacet is having trouble here....what's the "authenticity" process like? Not sure if I will ever buy....or try to buy from these "professionals". Maybe they do good work....maybe not. But when your dealing with buyers who are spending thousands of dollars with you.....you do NOT make mistakes like this. Period..................