Randy R.
Trot did not respond to my request for…
Trot did not respond to my request for a refund for the lids I ordered. The bowl set comes with lids and I did not know that.

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Randy R.
Trot did not respond to my request for a refund for the lids I ordered. The bowl set comes with lids and I did not know that.
Chelsea P.
Beautiful, well constructed bowls. Love the magnetic feature which prevents my pup from moving the bowl all around the house and the tray keeps messes contained.
Barry S.
Everything as advertised
Maria S.
I was hoping the bowls would feel heavier (like a Yeti), but they feel pretty light. I am hoping they will last years - since the price of this set is so high. My order was short one lid (I ordered two sets, but only received 3 lids). Then as far as the stands - one stand is perfect and solid, the other is wobbly. It appears one set of legs has a bowed piece of wood. Overall, I love the product, there's really nothing else on the market like this, but for what they cost I expected a little more quality. The puzzle bowls slow my dogs down a lot, which is the biggest reason for buying them, and I love the aesthetic of them in my kitchen.
Jennifer Z.
Amazing product! I just love it. It's extremely durable yet beautiful.
Sydney A.
Trots pet bowls seem like any pet bowl, but are actually one of a kind. We wanted to get only stainless steel bowls, along with a slow feeder and this was the only option for the best quality and set up. Once again, these are really good quality bowls that are safe and lifetime warrantee are worth it for me. I was a bit nervous to order given I hadn't heard of the company, but shipping was speedy and my product arrived perfectly on time. They provided updates as to when my package shipped which was helpful too.
Caitlin O.
Beautiful bowls, but they are simply not big enough. I bought the medium and large. The medium puzzle feeder keeps getting kibble stuck so eventually the dogs will pick it up and move it and still can't get it. I have to get a butter knife to push it out. I would just request a large for both, but the bowls are quite shallow. So even when my 50 lb dog drinks out of that, it gets everywhere and empties fast. I have reached out twice now about a refund and noone has responded. It's been a week since first request. I would not recommend for dog over 50 lbs and definitely go with the large. Sounds like you are stuck with it if it doesn't work out. Editing to respond to Trotpets reply. I did email, last email was August 8th and no response yet.
Response from trotpets.comAug 15, 2024
Hi Caitlin-- We are very sorry to hear this and thank you for bringing this to our attention. Did you email us directly at [email protected]? That is the quickest way to reach us so we can address this. Apologies again for this issue.
JM
I reached out to ask where made, received this response. “Trot Pets Engineered and designed in USA, produced in Asia and shipped from our 1st class warehouse facility in New Jersey” I responded asking specifically where in Asia, received no response. My wife ordered it unknowningly and we received the bowl and on the bottom it says MADE IN CHINA . I would not have purchased it had I known. Why be dishonest in your response and not respond when asked?
Response from trotpets.comAug 14, 2024
Hello ... we do not see you as a customer ... thank you