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How come my review on 22nd Sep 2019 is not visible anymore?
How come my review on 22nd Sep 2019 is not shown in here anymore? I still can see it when logging in trustpilot.com with my account, but if I just view trustpilot as an anonymous viewer then I cannot see that review anymore! There is one review on Sep 21 by Colin Soder and then the next one on Sep 25th by Yazeed Dandashi, but my review on Sep 22nd is just NOT there!!! Anyway, here I post it again. TRIPOMATE please come in and comment if you see anything incorrect from my comment. Also please confirm the refund for my booking cancellation (order 5277). ———————— As already experienced by other reviewers, after I completed booking and online payment (paid with my credit card) they called me 1-2 hours later and told me that price has increased and that I had to pay 120 USD more to get the ticket. Refused to do so and asked them to cancel my booking. Money has been withdrawn from my bank account and paid to “TRIPOMATE AUCLAND” immediately on the day of booking Sep 14th 2019. They did sent me an email saying that they are cancelling my booking and FULL money will be refunded. Only one week though but not sure when I will get my money back (more than 1000 USD). Hope it’s not a scam! But yes it is a scam for the reasons below. Still can’t imagine if this kind of service is lawful. 1. Show a cheaper price to get customers’ booking. 2. Get payments right away after customers’ booking - so even the customers have paid for the products but they are not guaranteed to get the products they already paid for! Is it lawful? I don’t think so ... 3. Then after that if Tripomate cannot get a ticket with the price that the customer already paid for, they will call the customer asking for more money. Again, this should not be allowed by any law. I don’t know if they just call all the customers asking for more money or not, which is even worst if they do. 4. Then probably for most of the customers due to fear of losing money they would accept to pay additional amount to get the ticket. 5. And for the customers who refuse to pay more (like me), even if Tripomate will refund the money, they still can have customers’ cash in their bank account for a certain amount of time until the refund has completed - can be a few months of free cash for them. Again, this is unlawful! 6. And by not processing the ticket right at the time of the customer’s booking, if after that price ticket goes down then Tripomate can also be happier as they of course will not call their customers to offer a price reduction! So I am worried about when I can get my money back, but at the same time I believe that this company needs to be taken down by law actions because of their unlawful tricks toward customers.