TRIPOMATEReviews of tripomate.com

Was super easy to book flights but unfortunately not delivered the goods. Waiting on refund, can someone please respond to my emails as the 24H refund hasn’t took place yet.

Edit - after going back and forward eventually got my money back. Still very poor communication and I had to repurchase the flight from another vendor for $200 more than I initially paid. Still strongly recommend avoiding. Bought ticket through Tripomate (through Skyscanner) and received an email saying you should get eticket within 24 hours. Most services in my experience you get it basically instantly. 36 hours later still have not received and Tripomate have not replied to any of my messages or emails. Feels very much like a scam. Not happy. Avoid at all costs.

I booked a ticket for my nephew on October 16th ( order No. 6378 ) , TripoMate asked for ID verification and Credit Card copy that was shared with them immediately , they then charged my card with the full amount and sent an email that the ticket will be emailed in 24 hrs . Next day , I receive a call from informing me that they couldn't secure the ticket and that my money will be full refunded. Now , 3 weeks later I still didn't receive my refund !!

I am not sure how my transaction will end up as it is still in the negotiation stage. I booked a flight online through TRIPOMATE. 5 min after a got a call from NZ to Aus from a gentleman whom english was obviously his second language. He was difficult to understand his pronunciation. What made matters worse was the phone line was very poor and the line kept dropping out. He rang to tell me that a confirmation email had been sent to me and the surname was entered twice. He said he cancelled the booking and made a new booking using only the single surname, hence saving me extra airline charges. However he said TRIPOMATE would charge me an extra $25 for this new ticket issue. I expressed I was not willing to pay the extra charge and that the reputable airline would except my ticket, even if there was a double surname on the ticket. He said he will get back to me. Watch this space!