TRIPOMATEReviews of tripomate.com

I am not sure how my transaction will end up as it is still in the negotiation stage. I booked a flight online through TRIPOMATE. 5 min after a got a call from NZ to Aus from a gentleman whom english was obviously his second language. He was difficult to understand his pronunciation. What made matters worse was the phone line was very poor and the line kept dropping out. He rang to tell me that a confirmation email had been sent to me and the surname was entered twice. He said he cancelled the booking and made a new booking using only the single surname, hence saving me extra airline charges. However he said TRIPOMATE would charge me an extra $25 for this new ticket issue. I expressed I was not willing to pay the extra charge and that the reputable airline would except my ticket, even if there was a double surname on the ticket. He said he will get back to me. Watch this space!

Avoid this travel agent. I book a flight just to end up arguing for a refund. The agent told me that the fare has gone up in price and asked to pay the difference after i paid the initial online payment. I worked in travel industry previously and find it hard to believe that airline will raise a fare that has been paid. Safe yourself the trouble of uncertainty and spend a bit extra on reputable travel agent. Lesson learnt. Response for the reply: Read my review carefully and perhaps use a dictionary if needed. I said I worked (past tense) in travel industry before not currently. DO NOT blame on your customer if you messed up by saying it was my fault on delaying the process, while i have to called numerous times to chase you guys up. I have proof of all the communications, if you like, I can post the time stamp on those email as well to show all your prospective customer. I completely understand if you want to protect the company for fraud but not on your customer expenses. Well, people can judge your unprofessionalism from your reply to my review. It is a good practice to give unbiased review based on my experience. Good luck with the business.

All was good. Make sure your automated system sends an acknowledgment when a person books a ticket saying its processing or booked or anything. Otherwise person booking ticket ends up confused whether ticket is booked or not.