Latisha D.
If there were zero stars I would give…
If there were zero stars I would give it!. This company approved me for a GLP1 prescription at the incorrect dose. I sent in a medical intake form and a copy of my recent RX with dosage. They never looked at any of it. Within 20 minutes of having processed my card they had my prescription for the wrong dose sent to the pharmacy. Customer service is in another country and she kept telling me it was 5 AM the next day already. They wanted me to call the pharmacy to ask for the dose that I needed!!. Stayed on the phone for over an hour cancelling service and getting my money back. This place is a joke!!
Response from Trinity MedsAug 17, 2026
Latisha, we’re really sorry — that sounds incredibly frustrating, especially after providing your medical information and prescription details. We understand how concerning it is when the medication and dosage you expect don’t align with what was sent to the pharmacy. Our support process has gone through changes as we’ve grown, and we’ve since made updates to both our support line and customer support team to provide faster, more responsive assistance when issues like this arise. If you still need assistance, please give us a call at 253-650-6969 and we’ll be happy to help. Thank you for sharing your feedback with us — it helps us identify where we can do better.