Tracy P.
Terrible service, delayed order caused missed delivery
Terrible service. I ordered on a Saturday so as to ensure it would ship to my office and I could refrigerate it. My order was delayed every day. Finally I called them Thurs. They tell me miraculously that it will be shipped. They won't cancel it. The tracking number doesn't update but they promise it's coming Sat. TO MY OFFICE! No one was there to receive it and FedEx took it back. It was not refrigerated and so it is ruined. They won't do anything about it. Nowhere on their website do they tell you how to handle shipping. What a waste of time and money!
Response from Trinity MedsAug 16, 2026
Hi Tracy, We understand how frustrating this must have been, especially after you planned your delivery around being able to receive and properly store your medication. While we cannot control the carrier’s delivery process once a package is in transit, we take responsibility for reviewing what happened on our end. We’d like the opportunity to look into the delays, communication, and handling of your order. Please contact us at +1 253-650-6969 or [email protected] with your order details so we can review this further. We’re sorry this experience fell short of what you expected. Thank you for your feedback.



