Jenne
Steer clear, AI run with abysmal communication
Steer clear of this 'provider'. I use the term lightly because much of the communication reeks of AI (legitimately have doubts about the medical professionals attaching their names to correspondence). The price is right, which is how they rope you in, but then communication is awful. You can just forget about trying to cancel when you are unhappy with how they operate! Apparently upon asking to cancel, my account is "untraceable"... Absolutely proposterous!
Response from Trinity MedsAug 16, 2026
We understand why being unable to get a clear response about your cancellation request would be frustrating, especially when you were told your account was “untraceable.” We’d like to better understand what happened and address the concerns you raised about communication and support. We’ve recently updated our communication processes and response times to help customers receive more timely support. We’d also like to review your specific experience, including the account and cancellation concerns you mentioned. Please contact us at +1 253-650-6969 or [email protected] with your details so we can look into this further. We’re sorry for the frustration this caused.