Trinity MedsReviews of trinitymeds.com

They were extremely helpful while I was placing my order. The staff was friendly, willing to assist, and seemed very customer service-oriented. Unfortunately, that experience changed once my payment was processed. After paying, I have received no updates, no emails, and no communication regarding my order. I was told my order would ship within two days after approval, but it has now been seven days, and I still haven't received a shipping confirmation or any update. The only way to contact the company is by email, and despite reaching out, I have not received a response. Based on my experience, the customer service after the sale has been very disappointing.

I tried changing companies and going with Trinity. They tried doing the starter dose all over again when I have been doing the 7.5 mg dose. They do not listen to the patient/customer and do what they want.

Purchased product on July 11th, I was emailed on July 13th, they won’t ship to P.O. Box and to send them a physical address to ship to. I did so the same day. I received an email confirmation that they now had a physical address to ship to and start the process to send to their pharmacy and then on to shipping once it’s done at the pharmacy being processed. So, I waited about a week to follow up to inquire when I would get my meds and got an email back saying it should be done at the pharmacy within 3 business days and then shipped within the same timeframe. So 4 business days went by and I emailed again, their response was they needed a physical address to ship to and I needed to provide one since they can’t ship to a P.O. Box… I was like are you kidding me? I already gave you that on the 13th. I said forget it and I wanted a full refund. I was met with several of the same worded emails, that I needed to provide a physical address, at this point it was maddening. Clearly I was dealing with a bot. I repeatedly said I wanted a full refund and finally after about 4 emails asking for it I was told they can’t refund the full amount and would have to charge me for the $35.00 consultation fee- they stated their policy doesn’t allow full refunds once the consultation is completed. I told them I was going to file a dispute with my CC company only to be emailed several more times the same email of we can forward your order to the pharmacy and get it going or they can refund me but not refund me the full amount. It’s been maddening trying to deal with them! Stay away from these crooks!

So let’s start by saying I did not think this was a scam until I started reading all these reviews. I was approved quickly and then I sent several emails asking where my medication was, it has been 2 weeks and due to come today. I’m honestly scared to take it now, is the med legit? Has anyone had good results? Is it safe? What I want to say is, my credit card was compromised days after I made the purchase for 3 months supply. I thought it was Amazon but now am pretty sure these people are getting our cards and trying to use them after the purchase. Has anyone else had this happen? Be cautious.

Deserves 0 stars! Shipping took 2 weeks and when meds did finally ship, they were sent next day air but shipped on a Friday! So temps outside have been 95 degrees and higher and there is NO WAY those meds are going to arrive safely now. How completely idiotic for the pharmacy to ship next day air on a Friday - who does that??? At least w/o confirming Saturday deliver was available first. After I contacted the care team to voice my upset and concern they responded quite appropriately I initially thought, BUT now they've deactivated my login credentials. My email and password won't work. AVOID THIS COMPANY AT ALL COSTS!!!! I guess my only recourse is to try to file a dispute with my credit card company to try to get reimbursed $800. I feel like a complete idiot for not researching this company more thoroughly prior to purchasing. PLEASE listen to these reviews and save yourself a whole lot of hassle and expense.

Quick to approve and “send to pharmacy”. I was told they’d expedite my order. Two and a half weeks later no movement. I asked to cancel and receive a refund but I was told they’d expedite cannot since they sent it to the pharmacy and can no longer control it. I will likely never receive the meds and I fully expect my canceled subscription to be charged again despite confirming cancellation twice. Avoid wasting your time and money with this scam. Update, they also charged me again after assuring me three separate times it would not happen and my account was canceled. Ended up disputing it with my bank as well as request the refund from them. I now have to ask my back to block them since I cannot trust them to not have “an error on their end” again.

I had an extremely disappointing experience with Trinity Meds. I requested to cancel my order almost immediately after placing it. I didn’t just contact them once—I sent multiple emails and made multiple phone calls to make sure the order was canceled before it was processed. Despite all of those efforts, my card was still charged. I have now received an email from Trinity Meds confirming that the pharmacy successfully canceled my order, yet they are still saying they have to “review” whether I will receive a refund. If the order was canceled, I don’t understand why I’m having to fight to get my money back. The lack of communication and the way this situation has been handled has been incredibly frustrating. Customers should not have to repeatedly request a cancellation, receive confirmation that the order was canceled, and then still worry about whether they’ll get their money back. I cannot recommend this company based on my experience.

Scam company. Its been 2 weeks now with no movement on my order. I was told that since its in process they are not able to issue a refund. Stay away.