TrestaReviews of tresta.com

Response from TrestaFeb 5, 2020

Thanks for taking the time to share your feedback, Christopher. We’re pleased with the high marks you gave our customer service team, but we’re disappointed that you needed assistance configuring your system. We’re always working to improve our services, and our Products team will be reviewing your feedback to see if there are any improvements they can make in a future update. In the meantime, if we can be of any further assistance, please reach out any time!

Response from TrestaFeb 5, 2020

Jeremy - we’re glad to hear that you’re enjoying the app overall, and luckily we have an easy solution to your one complaint! Tresta’s Dynamic Caller ID feature displays both the caller’s number and the number they dialed, so you always know who’s calling and how to answer. If they haven’t already, a member of our Customer Service team should be reaching out to help you enable it on your system.

Response from TrestaJan 21, 2020

Hi Christina - We’re sorry that our previous response didn’t address your concern as clearly as we would have liked. And you are right – unfortunately, telecommunication services like Tresta are subject to pretty significant taxes and regulatory fees. For example, the Federal Universal Service Fund fee is currently set at 21.2% of interstate revenues per the FCC. And that’s just one of several taxes and fees that may apply based on your location. We thought we were being upfront about this with the FAQ on our pricing page that explains that taxes and fees are additional (specifically, it says “…telecom taxes and fees vary by location, so they’re calculated on a per account basis. Typically, you can expect to add about 20% for taxes and fees. To learn more, visit our guide to telecom taxes and fees.”) However, to ensure that no one else has the same confusion you did, we’re in the process of updating our pricing page to highlight the taxes and fees in an even more prominent location (in addition to the original FAQ). This update will be live on our site by the end of the day tomorrow. Candidly, we’d love to see these taxes and fees reduced (or eliminated!) as much as you would, but we don’t see that happening any time soon. If we can answer any additional questions please feel free to reach out to [email protected].

Response from TrestaJan 8, 2020

Hi Chelly. Thank you for bringing this to our attention. That is absolutely an issue and we understand why being able to text photos is important to you. Tresta's mobile app is capable of sending photos, we will be reaching out to you today to learn more about the issue you're experiencing.

Response from TrestaJan 6, 2020

Hey there, thank you so much for providing a review. We really appreciate your feedback, because that's how we are able to continuously improve. It sounds like you're experiencing some issues that we would like to look into. A member of our team will be getting in touch with you immediately.

Response from TrestaDec 17, 2019

Thank you for choosing Tresta for your business Erin! We're glad it's working well for you so far. As you grow, let us know if you have any questions. We're here 24/7.

Response from TrestaDec 12, 2019

Wow! Thank you, Ted.

Response from TrestaDec 12, 2019

Hi Walter, thank you so much for the review. We agree Tresta is a great tool for a sole proprietor like yourself and we are so glad you're enjoying it!