Trek BicycleReviews of trekbikes.com

This is for the TREK store in Bristol. Downright hostile customer service. Waited 5 minutes outside before they could even be bothered to come to the door to talk – and there were no customers in the store. They have a complete barring policy to all customers. They do not understand that they have driven another customer to Internet purchasing rather than the store round the corner. The store staff will end up losing their jobs – which is a great shame

Bought a new Edmonde road bike today. The service was fantastic! I want to mention Nick at the Bath (UK) store; simply fantastic. He was very well informed, passionate and quick (I had a three year old in tow). I’ve always been in love with Trek bikes and Nick made the experience all the better. People like Nick are really worth their weight in gold.

I bought a Crockett 5, 6 weeks ago from cycles UK, arrived not set up properly, gears not indexed, bolts not torqued correctly, first ride to bed the brake pads in, arrived back home to discover front wheel was about to fall off, the bike arrived fully assembled with a build check sheet signed by two so called cycles UK bike mechanics? After correcting the above issues, the bike was fine for first few rides, since then had terrible internal cable rattle, there is a clicking noise from the BB, and it doesn't run as smooth as it should. Riding home the other day got caught in a slight shower, well the brakes got a bit wet and started making horrendous screeching noise. I paid £1500 for this bike, the quality of this bike feels more like a £500 bike, although it has some high end components the build quality leaves a lot to be desired in my opinion, after contacting trek they referred me back to cycles UK who could not even set the bike up properly to start with. Also contacting trek is an issue there online chat is never available and they take forever to respond to emails. All in all will not be using cycles UK or trek ever again.

Had a horribe experience with trek. I ordered a Trek 520 in May 2020 from a local retailer. The delivery date was first 10/8 and then later it was pushed to 7/9. Then when that day finally came they sent the bike to the wrong store and when the store returned it the bike disappeared. Trek said it was nowhere to be found and since there was no more Trek 520 in store I never got my long aftersought bike. No apology or compensation, just a sorry (but not sorry). Terrible experience. Beware!

Really struggled to find a bike with the specific things I wanted for my little boy and the team at both Bristol and Sheffield who I spoke to over the phone were brilliant. In particular Hugo who I spoke to at Bristol. Nothing was too much effort and they were able to give me all the advise I needed with regards to the bike I wanted. Thankyou.

Bought 3 bikes (Trek FX3 disk, Trek Emonda ALR4 disk and Electra cruiser) within the last year. I've had non-stop issues with all 3 bikes. FX3 and Emonda both seem to be having bottom bracket issues. I just got the Emonda this summer and the bottom bracket is done as of today. I think the FX3 is having the same issue and I suspect the bottom bracket is going to go soon as well. Have to make another trip to the shop. FX3 tire spoke broke within the first few months. Electra's chain broke also within the first few months (barely rode it). The Trek shops that I took the bikes to also misled me by telling me that that I have to take it to the store where I bought in order to utilize the warranty. They don't want to bother dealing with warranties if they didn't sell the bike. I called Trek customer service earlier today and they didn't seem to care too much about all this. It is easy to see when a previously good company starts going down hill. I always thought of Trek as a good name but now, I would never consider this brand again. Even with their clothing, the quality is subpar and I've switched over to Pearl Izumi. It's a shame! Some of the other issues that I've had with these bikes: - Set-up issues (contaminated brakes, wires crossed incorrectly, disk brake rub) - Drivetrain noises (probably due to the bottom bracket that Trek seems to have on a lot of their bikes) - Shifting issues (this is mostly on the Emonda)

NEVER BUY FROM TREK BICYCLES. THEY EITHER GIVE YOU SOMETHING WITH DEFECT OR THE WHEEL QUALITY IS JUST COMPLETELY AWFUL. If I could give ZERO star I would. I bought a Marlin 5 and 2 days after I got the bike I had a small (very minimal) accident causing me to fall from the bike. Then I noticed the front wheel was bend. Took it to the bike shop and they tried to fix it yet they couldn’t as they said it was badly damaged (which was very surprising because it was supposed to withstand such minimal impact if the quality of the wheel is what they say it is.) and I will have to buy a new wheel. Worse part is it wasn’t covered on their ‘WARRANTY POLICY’. So do yourself a favor and get something else. Never make the same mistake as I did as they seem to talk BULL**** with their warranty coverage and will most likely just rip you off your buck.

Trek og deres forhandler Billigcykel.dk tilsidesætter købeloven, ved at afvise reklamation, på 4 mdr. gammel cykel. Afvisning gives med besked om at defekt cykel krankleje, skal serviceres for egen regning.