Trek BicycleReviews of trekbikes.com

I bought a Trek Madone 4.5 from the main retailer in Hungary with a lifetime warranty on the frame. About a month and a half ago, the bike started creaking and I had decided to take it bake to the dealership to be serviced. However, before I could, on my last ride on it the seat complete with seat post came out in my hand. Apparently, there is an aluminum tube within the carbon seat tube. This aluminum tube had broken. I took it back to the dealership, they photographed it, questioned me about use and sent the pictures to their main offices. After more than 3 weeks and countless phone calls from being passed from one sales assistant to the next, I finally received the news that Trek refuses to honor their warranty agreement, because they claim I had fallen with it. How could I have fallen with only damaging the inner aluminum seat tube, without having damaged (not even a scratch) any other part of the bicycle, seat, or received any injuries myself. Their warranty isn't worth the paper it's written on. Why offer a lifetime guarantee, if you're not going to honor it? Why not?

Amazing customer service from Trek. Will Taylor has been so helpful and knowledgeable because we are novice e bike owners. Also very helpful when we had an ordering glitch. Brilliant support. Thank you Will. You are a credit to your company. Julie

Had bought a couple of trek mtb ht bikes - marlin and superfly.Been using them for the past 5 years. both for commute and exercise and regular off road use on the weekends.still working well. Durable frame. So far no issues. Good customer service from Skate shack bikes /Trek dealer here in Bahrain.

Don’t trust their warranty. If your frame suddenly cracks, they’ll blame you and say that your warranty doesn’t cover it. How can a person possibly do something so severe to a non-defective bike that the frame alone cracks and the rider has no injuries? Just take your business somewhere else, somewhere more trustworthy.

absolut mest uvenlige, sureste, dårligste mest nedladende behandling i værkstedet

bought a bike last Sunday ready for collection on the Wednesday. Will in the bristol store was amazing from first initial contact. rang on the off chance that there might be stock and found it had been reserved but took my number on the off chance as it hadn't been collected yet. with 10 minute had another call saying it was available. received great service in store from the whole team and felt safe and given amazing advice and tips. will defiantly be recommending trek to everyone and will keep up the good work.

Den absolut bedste kundeservice jeg har oplevet. Har lidt problemer med saddelklamper og Trek sender mig en spritny saddel som jeg kan beholde indtil problemet med saddelklamper er fixet. Super Service 👍 ⭐️⭐️⭐️⭐️⭐️⭐️

My order went wrong however I was extremely happy with how Will dealt with my issue and I wouldn't hesitate to place another order. Customer service at the level I received is rare, so thank you Will. S Hanson.