Trek BicycleReviews of trekbikes.com

Good service, very helpful and honest.

Being assisted by Trek's team has been one of my best experiences in a bicycle shop ever. The hospitality and knowledge of the staff are of great excellence. I recommend it to everyone.

Absolut katastrophale Garantieabwicklung, man wird wochenlang mit fadenscheinigen Antworten hingehalten. Es sollen ständig neue Schlagtests (durch mich, den Kunden!) durchgeführt werden um abplatzenden Lack am Carbonrahmen zu simulieren. Und das bei einem 8000€ Rad! Frechheit! Nie wieder ein Trek! Das machen andere, deutlich günstigere marken deutlich problemloser. Als Kunde fühlt man sich dabei einfach nur vera..... :(

Har købt en Trek Domane som de i Hellerup var de første til at få hjem. Kommer selv fra den anden side af storebældt fik bare den bedste behandling og alt var upåklageligt. Kunne godt haft købt den et andet sted skulle bare vendte et lille års tid. Den køre og virker bare perfekt.

Ho acquistato da un rivenditore autorizzato trek a Caserta, una costosa bici da corsa trek emonda 9. Hanno inviato una lettera di sostituzione ( peraltro non indirizzata alla Mia persona. Ho appreso la notizia per puro caso) sterzo poiché difettoso. Dalla sede centrale non forniscono alcuna spiegazione. Il rivenditore ha riferito che l’azienda invierà uno sterzo in alluminio sostitutivo. E dopo molto tempo quello in carbonio. Sono estremamente deluso da questo. comportamento. Non ho intenzione di gareggiare con lo sterzo in alluminio. Hanno riferito che non hanno una data da indicare per il nuovo sterzo in carbonio. Forse con l’anno nuovo si potrà avere qualche notizia…. Sono molto deluso. Non acquisterò mai più un prodotto di questa marca. Quando arriverà il Nuovo sterzo venderò la bdc e spero di chiudere definitivamente la mia esperienza. Riponevo Molta fiducia quantomeno nell’assistenza. Ribadisco la mia forte delusione dovuta anche al fatto che sono regolarmente iscritto ad una federazione sportiva e non potrò partecipare alle gare.

This review would be negative 3 stars if allowed. My Son participates on a Mountain bike team and races NICA - We "supposedly" upgraded to the Trek Supercaliber. We bought the bike in March of 2021. We noticed the paint chipped on the top of the frame and then progressed larger and larger. The Bike was NOT crashed nor can we figure out how or when an impact was made that would carck the carbon frame. We took the Bike to our Trek dealer and they said that they cannot honor the warranty because it was an impact on the bike. I spent $6900.00 on a new bike and am now told that due to no warranty that they will give us a %30 discount on the frame which puts us out of pocket another $2900.00. I am Distgussed with Trek over this and will never buy TREK products again. I will also make sure that NICA, and our MTB racing community in Texas has the information and pitfalls of TREK warranties. The purchase is not worth the risk of losing out on a cracked frame.

On June 30/22 the front fork of my 9 yr old Trek Neko broke. My wheel came off and I fell sustaining a dislocated pinky, fractures in my face and surgery to insert pins and plates. This never should have happened, such a freak thing. The good news is the response from Trek. The manufacturer warranty was past but they proceeded with an accident claim. They replaced my bike, I just received a Dual Sport 2. They were compassionate, professional and helpful. Looking forward to enjoying my new bike.

I have an electric bike n the rear tire went flat. Stem on inner tube broke off. Ugh. I ordered a replacement tube n took it to trek and within 45mins it was fixed for a reasonable fee. That was on the 18 of sept. Pleasant ,helpful staff, answered my questions. I'll refer all to your store n staff.