TreatmedyAt Treatmedy, our passion for health and well-being drives everything we do. Since we started in 2021, we've been on a mission to make a difference in people's lives. With our products, we've been able to touch the lives of thousands. Our vision is simple: to empower you to live each day to the fullest, free from the limitations of discomfort. We believe that by providing top-notch products and exceptional service, we can make a positive impact on your life and well-being. Give yourself the natural relief you deserve with Treatmedy.
Treatmedy (treatmedy.com) has 456 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Katie
I recently purchased the Neckmedy by Treatmey. I like how it helps to alleviate the discomfort in my neck and shoulder. I would give it 5 stars except I wish that it could stay on longer than 15 minutes. I have to reconnect and start it over each time. Overall I recommend it!
Hélène H.
This is working great for me. I've been using this product on both feet for a few months. One of my bunions was a lot more pronounced than the other, making it painful to walk on occasion when the inflammation was too bad. Within 2 weeks, the pain was gone. After about 2 months, my most severe bunion that looked like the joint was locked into a bad alignment started being mobile. I wear the Bunion Fix mainly at night, and will always remember how amazing it was to eventually wake up and my toe's alignment was much improved. I have to keep on wearing it at night so it doesn't return to it's bad alignment, and that doesn't bother me anymore. I can sleep like a baby wearing it most of the night. I'm so happy with my purchase. Clearly, I'm not going to need surgery to fix this when I'm older. Best purchase ever.
Sheila E.
I ordered products and received them in great condition in a reasonable amount of time. I have the Bunion Fix and the Hand Massager. Both are great for helping with pain! I have corresponded with TreatMedy and couple of times and received polite and personal responses. Great customer service!
jenny
did NOT receive a "THANK YOU NOTE". And, I do not want not receiving this "THANK YOU NOTE" to hinder my FULL MONETARY REFUND. Your website's Return Policy also DOES NOT have this "THANK YOU NOTE". Here is what your website says: Please make sure the items are in their original packaging, in good working condition, don't have visible signs of use, and all the manuals and other accessories are included in your return. Please advise as soon as possible, as this Return Process is by far the most complicated one I have had to deal with buying items online. Thank you for TRUSTPILOT for TREATMEDY to get back to me a whole lot sooner than before. Which took almost one week.
Response from TreatmedyDec 23, 2024
Hi Jenny, Thank you for sharing your concerns, and we truly apologize for any confusion or frustration you’ve experienced during this process. Please rest assured that the absence of a "thank you note" does not impact your eligibility for a full refund. Your refund will be processed once the returned items are received and inspected in accordance with our return policy. We understand your frustration, and we’re committed to ensuring this process is as smooth as possible moving forward. You will absolutely be taken care of, and we’ll make sure your refund is processed promptly. If you have any additional questions or concerns, feel free to reach out to us directly at [email protected]. Thank you for your patience, and we appreciate the opportunity to resolve this for you. Best regards, Hailey from Treatmedy
Jennifer Lewis C.
the Treatmedy knee massager product has not been helpful to my situation. They advertise a complete refund if dissatisfied, but they have been ghosting my requests for a refund. They offer no customer service phone number, so I have no way of contacting them except through email which they are ignoring. I will file a complaint with another agency. Do not trust their return policy. If the product does not work or is not helpful you will be stuck with an expensive product. --update, I finally received return information but it was just for one of the devices and not for both. I am waiting for a second return label. Also, checked spam folder and nothing there. Just a bad response time. Hopefully Treatmedy will come through with a second return label and all will be well.
Response from TreatmedyDec 16, 2024
Hi Jennifer, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Knee Massager. We want to assure you that our full refund policy is genuine, and it’s never our intention to leave any customer feeling unheard or dissatisfied. If you’ve reached out to us via email and haven’t received a response, it’s possible that our reply may have landed in your spam or junk folder. We kindly ask you to check there. Additionally, please reach out to us again at [email protected], and we will prioritize your request to ensure it is resolved promptly. Our agents will also go ahead and locate your current case and reach out to you directly. We are committed to honoring our refund policy for customers who are not satisfied with their purchase, and we will do everything we can to make this right for you. Thank you for your patience, and we look forward to resolving this matter quickly. Best regards, Hailey from Treatmedy
Mary C.
I am using the treadmedy for my bunion. I am hoping it is going to correct it so I can avoid surgery.
Lisa W.
Hi I am dissatisfied with the deceptive side of thinking when I was buying a Pair I would be getting Both feet in the pack . It did not say left or right Until I actually paid for it Then it gives the option of the other foot ! Now I’m stuck with one I won’t be using and the right foot will get no treatment…..
Response from TreatmedyNov 25, 2024
Hi Lisa, Thank you for your feedback, and we’re sorry for any confusion regarding your Bunion Fix purchase. We want to clarify that the Bunion Fix is designed to be used on both feet—there is no specific left or right side, making it versatile for either foot. We always aim to ensure this is clear in our product descriptions, and we apologize if this caused any misunderstanding during your purchase. That said, we want to ensure you're completely satisfied. If you have any further questions or need assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help and resolve any concerns you may have. Thank you for bringing this to our attention, and we hope to make this right for you. Best regards, Hailey from Treatmedy
Richard P.
Great service with excellent communication. Product seems to be great although I haven't used the bunion device regularly but when I have the pain in bed is less.
