Treatmedy Reviews | Read Customer Reviews of treatmedy.com

Treatmedy Reviews | Read Customer Reviews of treatmedy.com

Treatmedy reviews

456 approved reviews, newest moderated first

Raj K.
Jan 31, 2025
Dishonouring their 'money back guarantee'
After I took a video of the product showing it was poorly manufactured and breaking, they offered me a 'half refund.' This is notwithstanding their website has a '90 day money back guarantee.' This is an awful company that does not honour their commitments. Avoid at all costs.
Response from TreatmedyFeb 3, 2025
Hi Raj, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We’ve reviewed your case and want to assure you that if your purchase was within the 90-day period and the product was defective, you are absolutely entitled to a full refund. We will be processing your refund to resolve this matter promptly. Please rest assured that we stand by our commitment to customer satisfaction and our money-back guarantee. If you have any further questions or concerns, feel free to reach out to us at [email protected]. We appreciate your feedback and the opportunity to make things right. Best regards, Hailey from Treatmedy
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Donna Van G.
Jan 22, 2025
Pain relief
Arrived on time. Haven tried it yet. But easy instructions
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Lillian A.
Jan 22, 2025
My son ordered over $100 in the stuff…
My son ordered over $100 in the stuff for my granddaughter never received it and this was for Christmas and then they sent him a letter saying that they're going to give him his money back and guess what this is the middle of January and still never received his money do not order these products from anywhere Amazon nowhere
Response from TreatmedyJan 27, 2025
Hi Lillian, Thank you for bringing this to our attention. We’re truly sorry to hear about this situation, and we completely understand your frustration. This is not the experience we want for our customers, especially during such an important time like the holidays. If your son's order was refunded and you haven’t yet received the funds, it may take some time depending on the payment method or bank processing times. However, we want to ensure this matter is resolved as soon as possible. Please have him contact us directly at [email protected] with the order details so we can investigate this further and provide immediate assistance. We are committed to making this right and appreciate your patience while we address this. Best regards, Hailey from Treatmedy
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MG
Jan 14, 2025
I have asked to return my product and…
I have asked to return my product and to no avail. If a customer is not satisfied, it would in my opinion, be the best customer service, to answer email timely and initiate a return, not tell me differently and ignore the request. Still waiting!!
Response from TreatmedyJan 14, 2025
Hi, Thank you for sharing your feedback, and we’re sorry to hear about your experience. Your satisfaction is very important to us, and we want to make this right for you. If you’ve requested to return your product, please rest assured that we will process it as soon as possible. It’s never our intention to delay or ignore requests, and we apologize if our response has not met your expectations. Please reach out to us again at [email protected] with your order details, and we will prioritize your request immediately. Thank you for your patience, and we appreciate the opportunity to resolve this for you. Best regards, Hailey from Treatmedy
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SRaindeer
Jan 13, 2025
They are a great alternative to surgery…
They are a great alternative to surgery that does not work. I wear them every evening and have seen improvements in my knees already.
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Suzanne B.
Jan 8, 2025
I feel I have some progress
I have been using Treatmedy bunion fix since the beginning of December. I use one for my right foot and one for my left. I use them every day as instructed and feel my toes adjusting to the stretch. I have had bunions for a while and I know I need to be disciplined and patient. I am glad to have the option of not having surgery.
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Jean B.
Jan 4, 2025
Satisfied customer
When i checked on my order they searched and found the error I made on my email address and corrected it for me. When my product arrived it was broken, they quickly replaced my oder with a new one.
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Linda P.
Jan 3, 2025
Product poor reached out for a return…
Product poor reached out for a return and was given the run around! It took more than several emails to get them to give me the return information- they offered to refund me half of what I paid. I said I want my money back as their guarantee stated but the return process is difficult- no label- terrible customer service and I was instructed to send them the tracking information and include their thank you note. I did not receive a thank you note- this better not be a caveat to not give me my refund! Buyer beware- I am waiting for their next reason not to return my money- website - false advertising!
Response from TreatmedyJan 6, 2025
Hi Linda, Thank you for your feedback, and we’re truly sorry to hear about your frustration with the return process. We want to assure you that we are committed to resolving this situation for you. Regarding the "thank you note," we want to clarify that this is not a requirement for your refund. The only necessary steps for a return are to send the product back in its original condition and provide us with the tracking information, as outlined in our return policy. We’re sorry if the process felt difficult or confusing and for any delays in communication. Please rest assured that once we receive your return, your refund will be processed promptly. If you have already sent the return, kindly share the tracking information with us at [email protected], and we will ensure this is finalized as quickly as possible. Your satisfaction is important to us, and we deeply regret any inconvenience caused. Thank you for giving us the opportunity to address this, and we are here to make this right. Best regards, Hailey from Treatmedy
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